Strategic Convention Services Manager

Stonebridge Hospitality Management; Morgantown (WV); On-site; USD 45,000 - 55,000; Full time

Job summary

Stonebridge Hospitality Management in Morgantown, WV is seeking a Convention Services Manager to coordinate conventions and events while partnering with the Director of Sales to meet revenue and guest satisfaction targets.

You will manage client expectations, supervise banquet service, and ensure accurate banquet event orders, reporting outcomes to management. A background in hospitality and event management with strong communication is required, with availability for flexible hours.

Qualifications

• Minimum of 2 years of experience in event management, hotel management, or convention center operations.
• Bachelor’s degree in Hospitality, Event Management, or a related field preferred.
• Strong knowledge of event planning, food and beverage management, and convention services.
• Excellent communication and interpersonal skills for interacting with clients, staff, and vendors.

Responsibilities

• Achieve assigned meeting planner satisfaction scores, revenue goals, and food and beverage targets.
• Conduct solicitation calls, property tours, and client entertainment to secure business.
• Monitor and evaluate trends within the assigned market segment.
• Develop a comprehensive understanding of hotel operations and policies.
• Ensure timely and accurate delivery of banquet event orders and communicate changes to relevant departments.
• Maintain visibility in local community and industry organizations to build relationships and generate business.
• Assist with special promotions related to direct sales segments, including participation in sales blitzes.
• Attend and participate in daily, weekly, and monthly meetings as required by management.
• Collaborate with the Director of Sales or Director of Catering to meet revenue and event goals.
• Build and maintain strong relationships with clients to foster repeat business and client satisfaction.
• Ensure all events are executed according to client specifications, maintaining high service standards.
• Provide timely and accurate reports on event outcomes and client feedback to management.

Skills

Event management

Sales and client relations

Communication

Multitasking

Budgeting

Office proficiency

Education

Bachelor's degree in Hospitality or related field

Job description

Stonebridge Hospitality Management in Morgantown, WV is seeking a Convention Services Manager to coordinate conventions and events while partnering with the Director of Sales to meet revenue and guest satisfaction targets.

You will manage client expectations, supervise banquet service, and ensure accurate banquet event orders, reporting outcomes to management. A background in hospitality and event management with strong communication is required, with availability for flexible hours.