Strategic Contracts Renewal Specialist

Technologent, Inc.; Plano (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Technologent, Inc. in Plano, TX is seeking a Contracts Renewal Specialist to drive renewal cycles and coordinate with Sales teams, customers, and suppliers to ensure timely, accurate renewals.

You will manage renewal timelines, resolve issues, and provide NetSuite templates to support the process. The ideal candidate has 3-10 years in renewals or customer service, strong problem-solving skills, and attention to detail.

Qualifications

• 3-10 years of experience in contracts renewal or customer service.
• Strong business acumen.
• Excellent customer service and problem-solving skills.
• Detail-oriented with multitasking ability.
• Familiarity with NetSuite or similar systems is an advantage.
• Willing to complete 2-3 classes from strategic partners.
• Dedicated to supporting 2-5 Field Sales Account Executives.

Responsibilities

• Initiate the sales process 120 days prior to contract expiration.
• Collaborate with clients on contract modifications, including additions, changes, or deletions.
• Coordinate and schedule renewal orders based on customer needs and requests.
• Manage the renewal backlog and ensure timely follow-up.
• Provide NetSuite Order Update templates to Technologent’s Sales Team and customers as required.
• Share NetSuite Tracking templates with the Sales Team and customers when needed.
• Research and resolve any issues related to orders or contracts.
• Submit timely invoicing requests to Accounts Receivable (AR).
• Address any post-sale issues and ensure prompt resolution.
• Prepare Gross Profit (GP) reports as required.

Skills

Contract renewal

Customer service

Communication

Detail-oriented

NetSuite

Cross-functional collaboration

Sales support

Tools

NetSuite

Job description

Technologent, Inc. in Plano, TX is seeking a Contracts Renewal Specialist to drive renewal cycles and coordinate with Sales teams, customers, and suppliers to ensure timely, accurate renewals.

You will manage renewal timelines, resolve issues, and provide NetSuite templates to support the process. The ideal candidate has 3-10 years in renewals or customer service, strong problem-solving skills, and attention to detail.