Strategic Continual Service Improvement Lead

CACI; Washington (District of Columbia); Sur place; USD 104 000 - 218 000; Plein temps

Résumé du poste

CA CI leads continuous service improvement on the US Secret Service contract, guiding OCIO transformation with data-driven analysis, governance, and quality practices that promote mission alignment.

You will partner with OCIO leadership and technical teams to identify bottlenecks, drive process improvements, and institutionalize a culture of excellence across the program. This role emphasizes leadership, analytics, and cross-functional collaboration.

Qualifications

• Bachelor's degree plus 10 years of relevant experience in quality management, continuous improvement, organizational performance, process excellence, or related fields.
• Lean Six Sigma, Kaizen, PDCA, DMAIC knowledge is desirable.
• Ability to obtain a Public Trust clearance.
• Experience leading quality management programs in complex organizations.

Responsabilités

• Establish quality management practices and QA/QC frameworks; design governance and quality gates.
• Lead continuous improvement project management and assess processes for bottlenecks.
• Analyze performance trends using data-driven methods and produce improvement reports.
• Develop improvement roadmaps and strategic guidance on quality investments.
• Manage execution of improvement initiatives with schedules and metrics.
• Establish dashboards and scorecards to measure progress.

Connaissances

Quality management

Continuous improvement

Project management

Stakeholder engagement

Data-driven decision making

Formation

Bachelor's degree + 10 years experience

Description du poste

CA CI leads continuous service improvement on the US Secret Service contract, guiding OCIO transformation with data-driven analysis, governance, and quality practices that promote mission alignment.

You will partner with OCIO leadership and technical teams to identify bottlenecks, drive process improvements, and institutionalize a culture of excellence across the program. This role emphasizes leadership, analytics, and cross-functional collaboration.