CSI Lead: Elevate Federal IT Service Excellence

CACI International Inc; Washington (District of Columbia); On-site; USD 104,000 - 218,000; Full time

Job summary

CACI International Inc is seeking a seasoned Continual Service Improvement Lead for the USSS contract to advance OCIO transformation through formal quality management, performance metrics, and continuous improvement practices.

As CSI Lead you will assess existing processes, design governance, and implement improvements that boost efficiency, service delivery, and mission alignment, collaborating with OCIO leadership and technical teams to institutionalize repeatable quality across the enterprise.

Qualifications

• Bachelor's degree + 10 years of relevant experience; equivalencies considered (16 years with no degree, AA + 12 years, MA + 7 years)
• Ability to obtain a Public Trust clearance
• Proven expertise establishing and managing quality management programs in complex, matrixed organizations
• Strong background in continuous improvement methodologies (Lean, Six Sigma, Kaizen, PDCA, DMAIC)
• Experience with performance measurement, metrics development, and analytics-driven decision making

Responsibilities

• Establish quality management practices and QA/QC frameworks aligned with standards
• Lead CI project management activities and identify bottlenecks across OCIO operations
• Analyze performance trends and produce reports with evidence-based recommendations
• Develop and prioritize improvement recommendations and roadmaps with clear success criteria
• Manage CI initiatives with project plans, milestones, and governance mechanisms
• Create dashboards and scorecards to monitor progress and outcomes
• Coordinate with OCIO leadership and stakeholders to ensure data-driven collaboration
• Prepare Monthly Progress Reports and executive briefings on quality metrics
• Coach teams on quality management and drive a culture of continuous improvement

Skills

Quality management

Continuous improvement

Lean Six Sigma

Kaizen/PDCA/DMAIC

Project management

Stakeholder engagement

Analytical/problem-solving

Data-driven decision making

Education

Bachelor's degree + 10 years experience (or equivalents)

Tools

ServiceNow

ITIL

Job description

CACI International Inc is seeking a seasoned Continual Service Improvement Lead for the USSS contract to advance OCIO transformation through formal quality management, performance metrics, and continuous improvement practices.

As CSI Lead you will assess existing processes, design governance, and implement improvements that boost efficiency, service delivery, and mission alignment, collaborating with OCIO leadership and technical teams to institutionalize repeatable quality across the enterprise.