Strategic Content Lead - Remote & Hybrid Options

Blue Cross & Blue Shield of Rhode Island; Providence (RI); Hybrid; USD 94,000 - 140,000; Full time

Benefits offered by this job

Remote options

Tuition reimbursement

Health insurance

Bonuses and investments

Job summary

Blue Cross & Blue Shield of Rhode Island in Providence is seeking a senior content leader to own the enterprise editorial strategy for consumer and stakeholder communications. You will translate business priorities into clear, compliant content that supports growth, retention, member experience, brand trust, digital effectiveness, and operational efficiency.

The role requires extensive experience in editorial governance, audience-focused content, and collaboration with legal, product, and

Qualifications

• Bachelor’s Degree in English, Communications, Journalism or related field; or an equivalent combination of education and work experience
• Seven or more years of experience in copywriting or editorial services or developing corporate communications or marketing communications
• Knowledge of content strategy, copywriting, editing, research, content governance, accessibility, digital user experience
• Knowledge of corporate storytelling and communications for external audiences, including members, employers, brokers, community partners, and other stakeholders
• Ability to convert business strategy into action-oriented objectives and measurable results
• Ability to build consensus and provide strategic counsel across business, creative, digital, legal, compliance, and executive stakeholders
• Ability to apply audience, channel, accessibility, regulatory, and brand requirements to high-volume, high-impact content
• Knowledge of internal/employee communications
• Understanding of layout and design process
• Strong business acumen and political savvy
• Ability to lead and manage complex, concurrent projects with distinct stakeholders, review cycles, approval requirements, and business outcomes
• Ability to think creatively and to drive innovation
• Ability to collaborate while dealing with complex situations
• Ability to motivate, lead and inspire a diverse group to a common goal/solution with multiple stakeholders
• Strong negotiating, influencing, and consensus-building skills
• Ability to mentor, coach and provide guidance to others

Responsibilities

• Own the content strategy and editorial plan for assigned enterprise portfolios, aligning messaging to business priorities, audience needs, channel requirements, and measurable engagement goals.
• Partner with business stakeholders to develop clear, compliant communications that support growth, retention, member understanding, brand trust, affordability, care navigation, and member experience.
• Lead development of campaign, web, publication, product, sales enablement, member, employer, broker, and corporate storytelling content, including audio and video, as applicable to the assigned portfolio.
• Establish and apply brand voice, tone, editorial, accessibility, and content governance standards; ensure consistency across channels and reuse approved messaging to reduce duplication and rework.
• Lead web content strategy and digital content effectiveness, including information architecture, user experience, accessibility, and search-oriented content practices, in partnership with Digital and Web teams.
• Write, edit, proofread, and approve content for accuracy, clarity, grammar, brand alignment, audience relevance, and legal, regulatory, or compliance requirements; provide reciprocal proofing support across the content team.
• Lead complex editorial projects involving graphic designers, communications managers, subject matter experts, Legal, Compliance, Product, Sales, Clinical, Care Management, Digital, Web, executive stakeholders, agencies, and other partners.

Skills

Content strategy

Editorial leadership

Copywriting

Stakeholder management

Education

Bachelor’s Degree in English

Job description

Blue Cross & Blue Shield of Rhode Island in Providence is seeking a senior content leader to own the enterprise editorial strategy for consumer and stakeholder communications. You will translate business priorities into clear, compliant content that supports growth, retention, member experience, brand trust, digital effectiveness, and operational efficiency.

The role requires extensive experience in editorial governance, audience-focused content, and collaboration with legal, product, and