Client Implementation Lead – Hybrid/Remote

Blue Cross & Blue Shield of Rhode Island; Providence (RI); Hybrid; USD 74,000 - 110,000; Full time

Benefits offered by this job

Flexible work arrangements

Paid time off

Tuition reimbursement

Student loan repayment

Health insurance

Dental insurance

Vision insurance

Bonuses

Investment plans

Job summary

Blue Cross & Blue Shield of Rhode Island is seeking a Client Implementation Manager to own and manage the full lifecycle of large, complex accounts in a hybrid environment. You will coordinate across internal teams and vendors, ensuring milestones are met and client expectations are understood and exceeded.

This role requires 3–5 years of client-facing experience, strong relationship-building and communication skills, and a proactive approach to risk management.

Qualifications

• Three to five years of client interaction experience.
• Ability to lead and collaborate at senior levels with clients.
• Strong communication and negotiation skills.
• Detail-oriented with excellent follow-through.

Responsibilities

• Schedule, facilitate, and document regular client status/implementation meetings.
• Ensure timely project completion and stakeholder satisfaction.
• Use implementation tracking tools for planning, risk, and audits.
• Communicate status across internal teams and vendors.

Skills

Client relationship

Project management

Stakeholder communication

Presentation skills

Education

Bachelor's degree in business

Job description

Blue Cross & Blue Shield of Rhode Island is seeking a Client Implementation Manager to own and manage the full lifecycle of large, complex accounts in a hybrid environment. You will coordinate across internal teams and vendors, ensuring milestones are met and client expectations are understood and exceeded.

This role requires 3–5 years of client-facing experience, strong relationship-building and communication skills, and a proactive approach to risk management.