Strategic Contact Center Leader for 200+ Agents

VXI Global Solutions; Morrow (GA); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

VXI Global Solutions in Georgia seeks an Operations Manager responsible for culture, engagement, performance, and the overall success of a sales campaign, guiding direct reports and developing them to support the campaign.

The role requires strategic leadership with hands-on execution, ability to balance big-picture objectives with day-to-day tactical delivery, and a track record of improving contact center performance.

Qualifications

• Must have 3+ years in a Contact Center Operations Management role with demonstrated leadership.
• Experience managing 200+ employees in campaigns.
• Strong communication and stakeholder management.
• Experience with IT/Telephony systems in contact centers.
• Ability to conduct root-cause analysis and drive process improvements.

Responsabilités

• Adhere to ethics and integrity policies.
• Work with Client Services and Operations to meet objectives.
• Develop understanding of client expectations and needs to guide direction.
• Enhance employee experience, capabilities, and satisfaction while maintaining standards.
• Lead planning, resource allocation, and cross‑team coordination to reach goals.
• Drive performance metrics and implement corrective actions.
• Audit business processes to drive improvements.
• Partner with HR and Workforce Management on staffing and career development.
• Maintain open communication with stakeholders and represent the company well.

Connaissances

Leadership

Strategic thinking

Change management

Communication skills

Problem solving

People management

Influence and negotiation

Formation

High School Diploma

Outils

Microsoft Project

Outlook

Microsoft Office

Description du poste

VXI Global Solutions in Georgia seeks an Operations Manager responsible for culture, engagement, performance, and the overall success of a sales campaign, guiding direct reports and developing them to support the campaign.

The role requires strategic leadership with hands-on execution, ability to balance big-picture objectives with day-to-day tactical delivery, and a track record of improving contact center performance.