Trust & Safety Contact Center Operations Manager

VXI Global Solutions; Riverdale (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

VXI Global Solutions is seeking a dynamic Contact Center Operations Manager (Trust & Safety) to lead the culture, engagement, and performance of the campaign. The role requires strategic leadership to balance tactical execution while developing reports to support client objectives.

You will work with Client Services and Operations to meet KPIs, drive employee experience, and coordinate with HR and Workforce Management to ensure staffing and production levels stay optimal across time zones in a

Qualifications

• 3+ years in a Contact Center Operations Management role leading teams
• Demonstrated ability to meet KPIs and drive performance
• Experience in Trust & Safety leadership is preferred
• Willingness to work in a 24x7 environment and across time zones

Responsibilities

• Adhere to company policies on ethics and integrity
• Coach and develop team leads to run a high‑performing team
• Partner with Client Services Team to meet objectives
• Lead workforce planning and staffing for 24x7 operations
• Drive process improvements and audits
• Conduct reviews and implement best practices
• Foster a positive employee experience and career development

Skills

Leadership

Customer service

Process improvement

P&L management

Problem solving

Education

High School Diploma

Tools

Microsoft Project

Outlook

Microsoft Office

Job description

VXI Global Solutions is seeking a dynamic Contact Center Operations Manager (Trust & Safety) to lead the culture, engagement, and performance of the campaign. The role requires strategic leadership to balance tactical execution while developing reports to support client objectives.

You will work with Client Services and Operations to meet KPIs, drive employee experience, and coordinate with HR and Workforce Management to ensure staffing and production levels stay optimal across time zones in a