Strategic Compliance Manager (Hybrid) - Bonus + 37 Days

LJW Solutions; Birmingham (AL); Hybrid; USD 87,000 - 107,000; Full time

Benefits offered by this job

Bonus

37 days holiday

Job summary

LJW Solutions in Birmingham is seeking a proactive Compliance Manager to oversee regulatory compliance across the firm. The role focuses on SRA Standards, AML, GDPR, and data protection, with involvement in complaints handling and liaising with COLP/COFA and MLRO.

Hybrid work arrangement; strong regulatory expertise required. The ideal candidate will lead policy development, risk management, and staff training to embed a culture of compliance and continuous improvement within a fast-paced

Qualifications

• Proven experience in a compliance role within the UK legal sector.
• Strong knowledge of SRA Standards and Regulations, GDPR, AML legislation, and other relevant regulatory frameworks.
• Experience managing and resolving client complaints within a professional services setting.
• Exceptional attention to detail and organizational skills.
• Ability to communicate effectively and confidently at all levels.
• Skilled in delivering compliance training and embedding a compliance culture.
• Analytical mindset with the ability to assess and mitigate risks proactively.
• Self-motivated with the ability to work independently and handle sensitive matters with discretion.
• Excellent verbal and written communication skills.

Responsibilities

• Develop, implement, and maintain firm-wide compliance policies, procedures, and controls in line with regulatory requirements.
• Monitor and ensure compliance with the SRA Standards and Regulations, AML, GDPR, and other relevant legislation.
• Manage responses to regulatory changes, ensuring the firm remains compliant and up to date.
• Lead the handling, investigation, and resolution of client complaints, ensuring compliance with Legal Ombudsman requirements.
• Manage internal processes related to potential and actual professional negligence claims.
• Conduct regular internal audits and compliance reviews across departments and offices.
• Provide ongoing training and guidance to staff at all levels on compliance matters.
• Work closely with COLP, COFA, MLRO, and the Operations Board to maintain a robust risk and compliance framework.
• Liaise with external regulators, auditors, and other stakeholders.
• Maintain and monitor firm-wide registers (e.g., breaches, complaints, undertakings, training).
• Support the implementation of risk mitigation strategies and assist with managing professional indemnity insurance renewals.

Skills

UK compliance

SRA knowledge

GDPR & AML

Client complaints

Attention to detail

Communication skills

Training delivery

Risk assessment

Discretion

Independent work

Job description

LJW Solutions in Birmingham is seeking a proactive Compliance Manager to oversee regulatory compliance across the firm. The role focuses on SRA Standards, AML, GDPR, and data protection, with involvement in complaints handling and liaising with COLP/COFA and MLRO.

Hybrid work arrangement; strong regulatory expertise required. The ideal candidate will lead policy development, risk management, and staff training to embed a culture of compliance and continuous improvement within a fast-paced