Strategic Community Director

Associa; Reno (NV); On-site; USD 90,000 - 130,000; Full time

Job summary

Associa Sierra North is seeking a seasoned Community Director to supervise branch operations, lead staff, and cultivate client relations. You will guide strategic planning, oversee Community Managers, and drive initiatives to meet branch goals within Nevada. Strong GAAP, MS Office, and professional communication skills are essential.

Licensing in Nevada is preferred/required for supervisory roles. This is an on-site leadership position with limited travel.

Qualifications

• Bachelor's Degree or equivalent related experience.
• MBA preferred.
• 7-10 years of directly related or closely related experience.
• 5-7 years of Management and/or Supervisory experience.
• 5-7 years of Community Association experience.
• Certified Supervisory Community Manager license issued by Nevada Real Estate Division is preferred.
• Certified Community Manager license issued by Nevada Real Estate Division is required.

Responsibilities

• Identify critical needs of branch clients and work with the Community Managers to fulfill those requirements as needed.
• Establish a relationship of trust and expertise with Board members, Vendors and staff.
• Provide oversight of Community Managers in general operations of the branch.
• Establish positive relationships with stakeholders and other vendors at branch level.
• Assist executive management with strategic planning, business development, and fiscal operations at the branch level.
• Complete CCTR for clients within their book of business.
• Proofread & QA Board packets and meeting minutes and SLA's for accuracy.
• Mentor Community Managers and develop key managers for growth opportunities and future Community Directors.
• Identify the tools and resources necessary to meet the needs of all direct reports.
• Implement a strong focus to develop client and Community Manager retention.
• Develop a consistent pipeline of Community Managers for backfilling positions when needed.
• Identify the obstacles to a Community Managers success and assist with reducing them with coaching, guidance and leadership management.
• Identify, change, implement and create Standard Operating Policies when needed.
• Establish a relationship of trust with colleagues and other Associa department (i.e. CSSC, LHR, AOC).
• Monitor success metrics for all communities within your POD portfolio of communities.
• Enforce adherence to policies and standards within your division.
• Manage management contract renewal submissions to the BP two (2) months prior to expiration.
• Ensure budget is achieved for your division on accountable budget items.
• Set goals, objectives and benchmarks for Community Managers and their assigned business units annually and communicate quarterly to team members with updates.
• Ensure that Community Managers work in unison with their designated Administrative Support personnel for maximum productivity.
• Coach, train and implement performance improvement plans as needed for struggling direct reports.
• Identify Degreed courses for your direct reports and distribute accordingly.
• Educate, train and continually communicate with all direct reports regarding Associa updates, policy changes and internal communications.
• Deliver PPR's quarterly for all members of your division.
• Conduct Monthly 1:1's for all employees.
• Plan and present training and other branch content at the Monthly Manager Meetings and partner with all departments and Directors for effective communication.
• Partner with the Branch President and others regarding business development opportunities to meet branch budget goals.
• Work on special projects and special initiatives as directed by the and Branch President and other leaders.
• Partner with other departments and Directors to help company achieve the Branch Management Plan.
• Ad-hoc reporting and/or projects as needed.
• Attend CAI networking meetings.

Skills

GAAP knowledge

MS Office

Business writing

Professional communication

Self-motivated

Confidentiality

Time management

Education

Bachelor's Degree

MBA preferred

Job description

Associa Sierra North is seeking a seasoned Community Director to supervise branch operations, lead staff, and cultivate client relations. You will guide strategic planning, oversee Community Managers, and drive initiatives to meet branch goals within Nevada. Strong GAAP, MS Office, and professional communication skills are essential.

Licensing in Nevada is preferred/required for supervisory roles. This is an on-site leadership position with limited travel.