Strategic Commercial Operations Coordinator

Cornell Hotel Society; New York (NY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Raffles and Fairmont brands seek a Coordinator, Commercial Operations in New York to support senior leadership across time zones. You will manage calendars, prepare briefing notes, and coordinate cross-functional initiatives in sales, marketing, analytics, and strategy.

You will develop executive presentations, dashboards, and reports, track strategic initiatives, and ensure timely delivery of milestones while maintaining discretion with sensitive information.

Qualifications

• 2–5 years of professional experience in a commercial, operational, or executive support environment — hospitality, consulting, luxury, agency, or media backgrounds are all relevant
• Strong organizational skills and ability to manage multiple competing priorities with accuracy and composure
• Excellent written and verbal communication skills, with the ability to produce polished, concise materials independently
• Experience working with data, reporting, or performance metrics in a business environment
• Commercially curious — an interest in how a luxury hospitality business operates beyond purely administrative responsibilities
• Experience supporting or contributing to cross-functional projects or strategic initiatives
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with project management or collaboration tools
• High degree of professionalism and discretion when working with or on behalf of senior executives
• Ability to synthesize complex information into clear summaries and presentations
• Self-motivated, solutions-oriented, and able to operate with a degree of independence

Responsibilities

• Manage the calendar, scheduling, and meeting coordination of senior commercial leadership across multiple time zones
• Arrange travel and prepare detailed briefing notes and pre-meeting materials
• Draft and manage correspondence, follow-up communications, and internal updates on behalf of leadership
• Act as a central point of accountability for tracking strategic initiatives and ensuring timely delivery of key milestones
• Maintain a clear view of priorities and ensure actions and commitments are tracked and followed through
• Prepare agendas, capture meeting notes, and distribute action items to the appropriate stakeholders. Provide in-office operations support to the overall receptionist function and facilities as needed.
• Own the development of executive-level presentations, reporting decks, and materials for ownership, brand, and leadership meetings
• Lead defined workstreams within commercial initiatives, ensuring timely execution and measurable outcomes
• Own and maintain commercial performance dashboards and reporting frameworks used by senior leadership
• Analyze and synthesize hotel performance and commercial data, sales reporting, and budgets into clear, concise formats for actionable insights
• Partner with sales, marketing, revenue management, and operations teams to drive cross-functional alignment and commercial priorities and initiatives
• Manage logistics for commercial meetings, conferences, and events including scheduling, preparation, and follow-up
• Contribute to continuous improvement of commercial processes, tools, and organizational effectiveness

Skills

Organizational skills

Communication skills

Data reporting experience

Microsoft Office

Project coordination

Cross-functional collaboration

Self-motivated

Tools

Microsoft Office

Job description

Raffles and Fairmont brands seek a Coordinator, Commercial Operations in New York to support senior leadership across time zones. You will manage calendars, prepare briefing notes, and coordinate cross-functional initiatives in sales, marketing, analytics, and strategy.

You will develop executive presentations, dashboards, and reports, track strategic initiatives, and ensure timely delivery of milestones while maintaining discretion with sensitive information.