Strategic Commercial Lines Account Manager

SustainableHR; Fargo (ND); On-site; USD 56,000 - 94,000; Full time

Job summary

SustainableHR is seeking a detail-oriented Commercial Lines Account Manager in Fargo, ND to deliver proactive client service and technical insurance expertise. You will manage day-to-day account needs, renewals, endorsements, billing inquiries, and carrier submissions while building lasting relationships with clients and internal teams.

Ideal candidates have commercial lines experience, a Property & Casualty license, strong communication, and solid organizational skills to balance multiple

Qualifications

• Previous experience in commercial lines insurance, preferably in an Account Manager or Account Executive role.
• Active Property & Casualty Insurance License (or ability to obtain if required).
• Strong understanding of commercial insurance coverages and underwriting principles.
• Excellent communication and relationship-building skills.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Proficiency with agency management systems and Microsoft Office Suite.
• Ability to work independently while collaborating effectively with producers and internal teams.

Responsibilities

• Serve as the primary point of contact for a portfolio of commercial insurance clients.
• Manage policy servicing activities including endorsements, policy changes, audits, billing inquiries, certificates, and coverage questions.
• Build strong client relationships through responsive, solution-oriented service.
• Work closely with carriers and internal teams to ensure timely and accurate account management.
• Prepare, process, and review commercial insurance renewals.
• Gather underwriting information and carrier submissions.
• Prepare proposals and client communications.
• Coordinate new business submissions and onboarding activities with producers.
• Review policies for accuracy, coverage alignment, and carrier compliance.
• Develop trusted relationships with clients, insurance carriers, and internal business partners.
• Collaborate with producers to support client retention and business growth.
• Assist in resolving coverage issues and advocating for client needs.
• Maintain accurate client records and policy documentation.
• Ensure compliance with agency procedures, carrier guidelines, and insurance regulations.
• Monitor policy timelines and renewal schedules to ensure deadlines are met.

Skills

Communication skills

Organized/detail-oriented

Relationship-building

Independent work

Education

Property & Casualty Insurance License

Tools

Agency management systems

Microsoft Office Suite

Job description

SustainableHR is seeking a detail-oriented Commercial Lines Account Manager in Fargo, ND to deliver proactive client service and technical insurance expertise. You will manage day-to-day account needs, renewals, endorsements, billing inquiries, and carrier submissions while building lasting relationships with clients and internal teams.

Ideal candidates have commercial lines experience, a Property & Casualty license, strong communication, and solid organizational skills to balance multiple