Strategic Commercial Insurance Client Executive (Hybrid)

EPIC Brokers; Chicago (IL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Generous PTO

Tuition Reimbursement

Paid holidays

401(k) matching

Medical insurance

Job summary

EPIC Brokers is seeking a Client Executive to support our specialty construction contractor clients with risk management, escalation handling, claims administration, and program design and stewardship. This role will free up producers and Marketing Account Executives to focus on high-value opportunities and growth.

The position is hybrid with training in-office, travel as needed, and opportunities across EPIC offices.

Qualifications

• Minimum ten years of experience in a commercial agency focused on client service or marketing.
• Experience with construction and/or oil & gas specialties is preferred.
• Licensing and certifications relevant to property & casualty are desirable.

Responsibilities

• Act as first point of contact for escalated service issues or complex problems.
• Coordinate internal and external resources to support clients and MAE teams.
• Review proposals and provide feedback to Marketing Account Executives during peak periods.
• Assist with renewal management and program updates for large, complex clients.
• Support with coverage disputes and complex claims handling.
• Participate in training and development of service staff.

Skills

Insurance marketing/placement/broker

Client service

Communication

Relationship management

Team collaboration

Education

Bachelor's degree

Tools

Sagitta

ImageRight

Microsoft Office

Job description

EPIC Brokers is seeking a Client Executive to support our specialty construction contractor clients with risk management, escalation handling, claims administration, and program design and stewardship. This role will free up producers and Marketing Account Executives to focus on high-value opportunities and growth.

The position is hybrid with training in-office, travel as needed, and opportunities across EPIC offices.