Strategic Commercial Customer Support Specialist

Greenworks; Morganton (NC); Presencial; USD 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

401k company match

Paid time off

Descripción de la vacante

Greenworks Commercial is seeking a Commercial Customer Service Support professional to provide exceptional service to our commercial customers. This role involves resolving service-related inquiries, maintaining relationships with dealers and distributors, and utilizing Salesforce and SAP S/4 HANA.

The ideal candidate will possess excellent communication skills and a willingness for continuous learning. Compensation includes health coverage, 401k matching, and paid time off.

Formación

• Excellent communication skills, both verbal and written.
• Strong computer skills and ability to navigate multiple screens.
• Willingness to learn and develop skills while multitasking.

Responsabilidades

• Develop and maintain positive relationships with customers.
• Diagnose errors or technical problems and provide solutions.
• Respond to inquiries about pricing and customer setups.
• Optimize the use of Salesforce for lead generation.
• Manage existing dealer base and coordinate efforts.

Conocimientos

Communication skills

Problem-solving

Salesforce

SAPS/4 HANA

Technical troubleshooting

Data analysis

Educación

Bachelor's degree in Business Administration

High School Diploma/GED

Herramientas

Salesforce

SAPS/4 HANA

Descripción del empleo

Greenworks Commercial is seeking a Commercial Customer Service Support professional to provide exceptional service to our commercial customers. This role involves resolving service-related inquiries, maintaining relationships with dealers and distributors, and utilizing Salesforce and SAP S/4 HANA.

The ideal candidate will possess excellent communication skills and a willingness for continuous learning. Compensation includes health coverage, 401k matching, and paid time off.