Strategic Collections Specialist (Law Firm)

CFS; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

CFS is seeking a Collections Coordinator to support the firm’s financial operations by managing aged receivables, driving collection efforts, and partnering closely with attorneys and firm leadership to resolve outstanding balances. The role demands a confident communicator who can navigate attorney relationships and provide financial updates.

The successful candidate will monitor AR aging, contact clients, document collection activity, and coordinate payment arrangements while collaborating

Qualifications

• 5+ years of accounting, bookkeeping, accounts receivable, or collections experience.
• High school diploma required; Associate's or Bachelor’s degree in Accounting, Finance, or Business preferred.
• Prior collections experience, ideally within a law firm or professional services environment.
• Experience working directly with senior stakeholders and managing sensitive account matters.
• Experience with legal billing systems, 3E preferred.

Responsibilities

• Partner with attorneys to review aging reports, address billing concerns, and develop collection strategies.
• Communicate collection risks, client concerns, and account issues to attorneys and management.
• Prepare concise account summaries for attorney meetings and client discussions.
• Serve as a primary resource for attorneys regarding account status and collection-related matters.
• Monitor AR aging reports and identify accounts requiring follow-up.
• Contact clients regarding past-due balances via phone, email, and written correspondence.
• Maintain detailed documentation of collection activity, payment commitments, and client communications.
• Coordinate payment arrangements and escalate delinquent accounts as needed.
• Investigate payment discrepancies, disputes, and account issues in collaboration with legal assistants and accounting staff.
• Work with billing teams to resend invoices, process adjustments, and resolve billing-related concerns.
• Partner with cash applications teams to ensure accurate payment posting.
• Maintain collection notes, account statuses, and follow-up schedules.
• Prepare periodic collections and AR activity reports for management.
• Assist with month-end accounts receivable close processes, reconciliations, and variance analysis.
• Support collections-related process improvement initiatives and special projects.
• Perform other duties as assigned.

Skills

Communication skills

Collections experience

Education

Associate's or Bachelor's degree in Accounting, Finance, or Business

Tools

3E billing system

Job description

CFS is seeking a Collections Coordinator to support the firm’s financial operations by managing aged receivables, driving collection efforts, and partnering closely with attorneys and firm leadership to resolve outstanding balances. The role demands a confident communicator who can navigate attorney relationships and provide financial updates.

The successful candidate will monitor AR aging, contact clients, document collection activity, and coordinate payment arrangements while collaborating