Strategic Cloud Infrastructure Account Manager

ScaleOps

United States

Remote

USD 90,000 - 130,000

Full time

14 days+

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Job summary

ScaleOps is expanding its sales team and seeks an experienced Account Manager who loves promoting cloud infrastructure or DevOps products. You will work with the founding team and engineers to dramatically influence customers' infrastructure choices and help develop new sales channels.

You will manage post-sale relationships, conduct product demos, and identify upsell opportunities across enterprise accounts.

Qualifications

Minimum 3 years experience as Account Manager or Customer Success Manager in a tech-oriented B2B company.
Strong interpersonal and communication skills.
Proactive, organized, able to work independently and in a team.
Experience with CRM platforms such as Salesforce, Jira, Grafana, Confluence.

Responsibilities

Build and maintain long-lasting relationships with ScaleOps post-sale customers.
Be the primary point of contact for existing customers and address needs.
Manage a dedicated book of business and ensure satisfaction.
Monitor account performance and relay customer feedback.
Identify upsell and cross-sell opportunities within existing customers.
Perform product demos for additional stakeholders with the sales team.
Drive expansion and renewal targets to grow revenue.