Account Manager - US

ScaleOps; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

ScaleOps is expanding its sales team and seeks an experienced Account Manager who loves promoting cloud infrastructure or DevOps products. You will work with the founding team and engineers to dramatically influence customers' infrastructure choices and help develop new sales channels.

You will manage post-sale relationships, conduct product demos, and identify upsell opportunities across enterprise accounts.

Qualifications

• Minimum 3 years experience as Account Manager or Customer Success Manager in a tech-oriented B2B company.
• Strong interpersonal and communication skills.
• Proactive, organized, able to work independently and in a team.
• Experience with CRM platforms such as Salesforce, Jira, Grafana, Confluence.

Responsibilities

• Build and maintain long-lasting relationships with ScaleOps post-sale customers.
• Be the primary point of contact for existing customers and address needs.
• Manage a dedicated book of business and ensure satisfaction.
• Monitor account performance and relay customer feedback.
• Identify upsell and cross-sell opportunities within existing customers.
• Perform product demos for additional stakeholders with the sales team.
• Drive expansion and renewal targets to grow revenue.

Skills

Account management

Customer relationships

Communication

Organization

Proactiveness

Cloud technologies

Tools

Salesforce

Grafana

Jira

Confluence

Kubernetes

AWS/GCP/Azure

Job description

ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free DevOps and platform engineers from manual resource management so they can focus on innovation, not tuning resources. The results: maximized performance and a reduction of cloud costs by up to 80%.

As the category leader in Autonomous Cloud and AI Infrastructure Resource Management, we're trusted by leading enterprises including Adobe, Wiz, Epic Games, Northwestern Mutual, Coinbase, DocuSign, and Fortune 100 companies to autonomously manage their most critical production environments.

Backed by Insight Partners, Lightspeed Venture Partners, and other leading VCs with over $210M in funding, ScaleOps is the leading player in a massive and growing market. We are building the autonomous infrastructure management platform that will power the next decade of enterprise compute.

What You'll Be Doing

We are rapidly expanding and seeking an experienced, technologically savvy Account Manager who loves promoting cloud infrastructure or DevOps products. As a member of our growing Sales team, you'll work alongside the founding team and engineers to dramatically influence the future of our users' infrastructure and help develop new sales channels by reaching diverse audiences throughout organizations.

• Client Relationship Management: Build and maintain strong, long-lasting relationships with ScaleOps post-sale customers.
• Act as the primary point of contact for existing customers, addressing their needs and concerns.
• Account Management: Manage a dedicated book of business, ensuring customer satisfaction.
• Monitor and report on account performance (business and technical) and relay customer feedback.
• Revenue Growth: Identify opportunities for upselling and cross-selling within ScaleOps' existing customers.
• Perform engaging product demos for additional stakeholders while collaborating with the sales team.
• Achieve expansion and renewal targets, contributing to the company’s overall revenue growth.
• Problem Resolution: Identify and resolve issues and challenges proactively.
• Escalate complex problems to appropriate internal teams and ensure timely resolution.
• Reporting and Documentation: Maintain accurate, up-to-date records of client interactions, account status, and expansion activities.
• Document client requirements, feedback, and any changes in scope.

What You'll Bring

• Proven experience as an Account Manager or Customer Success Manager in a similar tech-oriented, B2B company - minimum 3 years.
• Strong interpersonal and communication skills.
• Organizational and multitasking abilities.
• Ability to work independently, proactively, and as part of a team.
• Proficiency in CRM platforms (Salesforce, Grafana, Jira, Confluence).
• Strong problem-solving skills and a proactive approach.
• Experience in cloud technologies.
• Familiarity with Kubernetes, containers, and AWS/GCP/Azure.