Technical Account Manager

ScaleOps; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

ScaleOps is a leading provider of autonomous cloud and AI infrastructure resource management. We partner with enterprises to minimize manual tuning and optimize cloud spend while maximizing performance.

This role focuses on engaging customers, enabling the sales team, and delivering value-driven solutions in complex environments. The ideal candidate has 3+ years in cloud-native tech and a solid track record in presales.

Qualifications

• 3+ years in cloud-native tech and Kubernetes
• Minimum 3 years in a customer-facing role such as technical sales or solution engineering
• Proven track record in technical presales and earning customer trust
• Ability to articulate benefits of modern platforms and technologies

Responsibilities

• Engage with customers to ensure their success
• Partner with sales to drive the customer journey and build wins
• Understand customer goals and how ScaleOps addresses them
• Create value-based relationships at all levels within organisations
• Participate in all phases from discovery to technical win
• Demonstrate ScaleOps value in meetings and events
• Advise sales on effective positioning of ScaleOps product
• Onboard and enable partners to support sales cycles
• Grow sales and technical skills through ongoing education

Skills

Kubernetes

Cloud-native

Presales

Customer facing

Job description

ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free DevOps and platform engineers from manual resource management so they can focus on innovation, not tuning resources. The results: maximized performance and a reduction of cloud costs by up to 80%.

As the category leader in Autonomous Cloud and AI Infrastructure Resource Management, we're trusted by leading enterprises including Adobe, Wiz, Epic Games, Northwestern Mutual, Coinbase, DocuSign, and Fortune 100 companies to autonomously manage their most critical production environments.

Backed by Insight Partners, Lightspeed Venture Partners, and other leading VCs with over $210M in funding, ScaleOps is the leading player in a massive and growing market. We are building the autonomous infrastructure management platform that will power the next decade of enterprise compute.

What You'll Be Doing

• Engage with customers to ensure their success
• Partner with the sales team to drive our customers' journey, build technical wins, and grow champions
• Develop a deep understanding of customers' goals and objectives, and articulate how our offerings address their needs
• Create and own value-based relationships at all levels within customer organizations
• Actively participate in all phases of planning and execution, from initial discovery to the technical win
• Develop and maintain a deep understanding of the ScaleOps product to demonstrate its value in sales meetings and at events such as meetups and conferences
• Advise the sales team on effective ways to position the ScaleOps product
• Onboard, educate, and enable partners, and support them in sales cycles
• Deepen both your sales and technical skills through self-driven education and ScaleOps' professional development opportunities

What You'll Bring

• 3+ years of hands-on experience working with cloud-native technologies, such as container technologies and Kubernetes (required)
• Minimum three years of experience in a customer-facing role, such as technical sales or sales/solution engineering (required)
• A track record of success in a technical presales role, with enough experience selling and implementing technology to earn customer trust
• A demonstrable ability to articulate and sell the benefits of modern platforms, software, and technologies

Equal Opportunity Employer

ScaleOps is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.