Strategic Client Success Partner — Remote

Acxiom; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Travel opportunities (20%)

Job summary

Acxiom is seeking a Service Partner to act as the strategic steward of client journeys, owning relationships and guiding onboarding, adoption, and renewal. You will drive growth through upsell and expansions, while aligning internal teams to deliver measurable value and sustained client satisfaction.

You will lead with ownership, communicate clearly, and adapt quickly in a fast-paced environment, partnering with product and IT to anticipate client needs and improve outcomes.

Qualifications

• Bachelor's degree and solid experience managing multiple client projects.
• Strong communication and stakeholder management skills.
• Ability to analyze client needs and translate into actions.

Responsibilities

• Act as the primary client contact, coordinating tactical needs and long-term planning.
• Build trust with client decision makers by understanding goals, contracts, and offerings.
• Support QBRs to showcase value and recalibrate objectives.
• Identify upsell, cross-sell, and expansion opportunities.
• Collaborate with delivery and internal teams to craft and deliver proposals.
• Lead handoffs to operations and ensure value delivery over time.
• Monitor account health and usage metrics to anticipate risks.
• Drive retention through proactive engagement and issue resolution.

Skills

Project management

Communication

Stakeholder engagement

Probing for information

Conflict resolution

Client needs assessment

Decision making

Relationship building

Urgency and tenacity

Analytical thinking

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Acxiom is seeking a Service Partner to act as the strategic steward of client journeys, owning relationships and guiding onboarding, adoption, and renewal. You will drive growth through upsell and expansions, while aligning internal teams to deliver measurable value and sustained client satisfaction.

You will lead with ownership, communicate clearly, and adapt quickly in a fast-paced environment, partnering with product and IT to anticipate client needs and improve outcomes.