Strategic Client Success Lead

Smithers - Environmental Risk Sciences; Wareham (MA); On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Retirement plan

Paid time off

Wellness programs

Job summary

Smithers Environmental Risk Sciences division in Wareham, MA seeks a full-time Client Success Specialist to retain and grow client relationships, acting as the primary point of contact and trusted partner.

You will work across Operations, Technical Teams, Finance and Sales to ensure delivery, renewals, and satisfaction, with opportunities to expand services based on client needs. Strong communication and coordination are essential.

Qualifications

• Demonstrated success managing strategic client relationships.
• Ability to build collaborative relationships and hold teams accountable for commitments.
• Experience in scientific, laboratory, environmental, healthcare, pharmaceutical, or other technical service industries is preferred.
• Excellent communication, problem-solving, and project management skills.

Responsibilities

• Client Relationship Management: be the primary relationship owner for an assigned portfolio and develop long-term relationships with key stakeholders.
• Account Growth & Retention: identify expansion opportunities, manage renewals, and safeguard client retention.
• Customer Success: ensure exceptional service throughout the lifecycle and coordinate with internal teams to resolve issues.
• Cross-Functional Collaboration: work with Operations, Technical SMEs, Finance, and Sales to deliver seamless client experiences.

Skills

Client relationships

Communication

Problem solving

Project management

Job description

Smithers Environmental Risk Sciences division in Wareham, MA seeks a full-time Client Success Specialist to retain and grow client relationships, acting as the primary point of contact and trusted partner.

You will work across Operations, Technical Teams, Finance and Sales to ensure delivery, renewals, and satisfaction, with opportunities to expand services based on client needs. Strong communication and coordination are essential.