Strategic Client Success Manager (Scaled)

Relias; Morrisville (NC); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

401k match

PTO

Parental leave

Hybrid work

Job summary

Relias is seeking a Scaled Client Success Manager in Morrisville, NC with hybrid work options. You will guide small to mid-sized clients, drive product adoption, and coordinate trainings. The role emphasizes CRM usage, renewals, and effective communication to maximize client outcomes.

The position requires 2+ years in customer service, sales, or SaaS, with strong relationship management and discovery skills. Flexible work environment offered in NC.

Qualifications

• 2+ years in customer service, sales, or SaaS organizations.
• Ability to manage client relationships and renewals.
• Experience with CRM tools and negotiations.
• Excellent communication and discovery skills.

Responsibilities

• Proactively engage clients throughout their Relias journey to provide recommendations to improve adoption of products and consult on product best practices.
• Host individual client training sessions to understand client goals and prescribe targeted solutions.
• Contact clients who have filled out NPS surveys to resolve issues and concerns.
• Host open platform training sessions for community of clients.
• Effectively manage/lead client expectations, handle crucial conversations, manage conflict with professionalism, and strive to maintain a positive client perception working with other departments to resolve issues/improve processes.
• Represent the voice of the client internally to support product roadmap and sales process.
• Other duties as assigned

Skills

CRM tools

Client relationships

Client discovery

Negotiations

Renewal management

Communication

SaaS experience

Job description

Relias is seeking a Scaled Client Success Manager in Morrisville, NC with hybrid work options. You will guide small to mid-sized clients, drive product adoption, and coordinate trainings. The role emphasizes CRM usage, renewals, and effective communication to maximize client outcomes.

The position requires 2+ years in customer service, sales, or SaaS, with strong relationship management and discovery skills. Flexible work environment offered in NC.