Strategic Client Success Manager - Remote

Quavo Fraud & Disputes; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Job summary

Quavo Fraud & Disputes is seeking an Account/Client Success Manager to own a portfolio of mid-market and enterprise clients throughout onboarding, renewal and expansion. You will build strong relationships with stakeholders, drive value, and pursue growth opportunities while collaborating with Sales, Support, Product, and Onboarding.

This is a remote, full-time role with base salary, bonus, and commission tied to retention and expansion.

Qualifications

• 3+ years in client success, account management, or a client-facing SaaS/fintech role.
• Demonstrated ability to own a client portfolio with retention & growth.
• Strong relationships with mid-level and executive stakeholders.
• Comfortable running discovery, business reviews, and end-to-end expansion.

Responsibilities

• Own a defined portfolio of mid-market and large clients; be the primary contact.
• Build trust-based relationships with key stakeholders in client organizations.
• Conduct regular cadence calls, business reviews, and strategy sessions.
• Identify expansion and upsell opportunities; manage end-to-end close.
• Monitor account health indicators and intervene before issues escalate.
• Drive net revenue retention by reducing churn and enabling long-term success.
• Develop success plans mapping client goals to Quavo capabilities.
• Report on expansion, renewal forecasts, and health metrics to leadership.
• Guide clients on configuration and best practices within the Quavo platform.
• Collaborate with Marketing to generate referrals and case studies.

Skills

Client relationship management

SaaS / fintech knowledge

Account portfolio management

Negotiation

Executive-level communication

Discovery & business reviews

Tools

Gainsight

Totango

ChurnZero

SFDC

Job description

Quavo Fraud & Disputes is seeking an Account/Client Success Manager to own a portfolio of mid-market and enterprise clients throughout onboarding, renewal and expansion. You will build strong relationships with stakeholders, drive value, and pursue growth opportunities while collaborating with Sales, Support, Product, and Onboarding.

This is a remote, full-time role with base salary, bonus, and commission tied to retention and expansion.