Strategic Client Success Manager - Remote

Experity, Inc.; Northern (KY); Hybrid; USD 67,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental/Orthodontia, Vision

401(k) employer match

Generous PTO

Remote work option

Annual bonuses

Synthetic ownership after 1 year

Job summary

Experity, Inc. is seeking a results-driven Client Success/Account Manager to manage a diverse portfolio across multiple customer segments. You will foster strong client relationships, drive product adoption, and optimize renewals and expansions while collaborating with Sales, Product and Marketing.

The role emphasizes high- and low-touch engagement, data-driven insights, and proactive churn mitigation to maximize revenue retention in a fast-paced SaaS environment.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Three years of experience in Client Success, Account Management, or a related role.
• Proven ability to manage both high-touch and low-touch customer relationships.
• Strong business acumen and ability to drive value realization and revenue growth.
• Excellent communication, negotiation, and presentation skills with the ability to engage stakeholders at all levels.
• Experience managing renewals, expansions, and churn mitigation within a portfolio.
• Data-driven mindset with ability to analyze customer behavior and drive insights.

Responsibilities

• Own and manage a portfolio of accounts across multiple customer segments, ensuring high levels of customer engagement and satisfaction.
• Serve as the primary point of contact for clients, developing strong, long-term relationships and driving adoption of our products and services.
• Utilize a mix of high-touch and low-touch approaches to maximize efficiency and customer impact.
• Conduct regular business reviews with key accounts to assess financial performance and workflow efficiencies.
• Drive revenue retention by proactively identifying and mitigating churn risks while ensuring renewal success.
• Collaborate with Sales, Product, and Marketing teams to align on expansion strategies and communicate value of offerings.
• Support contract renewals, pricing discussions, and negotiations to ensure continued partnership.
• Educate and empower customers by providing training, best practices and thought leadership on industry trends.
• Represent the company externally, reinforcing our brand and mission through customer interactions and case studies.
• Leverage data insights and analytics to monitor customer health, engagement, and adoption trends.

Skills

Client Success

Account Management

Communication

Negotiation

Data-driven mindset

CRM tools familiarity

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

Job description

Experity, Inc. is seeking a results-driven Client Success/Account Manager to manage a diverse portfolio across multiple customer segments. You will foster strong client relationships, drive product adoption, and optimize renewals and expansions while collaborating with Sales, Product and Marketing.

The role emphasizes high- and low-touch engagement, data-driven insights, and proactive churn mitigation to maximize revenue retention in a fast-paced SaaS environment.