Strategic Client Success Manager, Publishing Services

The Church of Jesus Christ of Latter-day Saints; Salt Lake City (UT); On-site; USD 90,000 - 125,000; Full time

Job summary

The Church of Jesus Christ of Latter-day Saints is seeking a Client Success Manager to manage internal client relationships, provide strategic guidance, and help drive business development within the Publishing Services Department. You will coordinate with cross-functional teams, forecast budgets, and ensure timely delivery of projects.

Ideal candidates have extensive experience in account management, strong communication skills, and the ability to lead complex initiatives across multiple

Qualifications

• BA/BS degree required; MBA preferred.
• Minimum 8 years in project or program management with 5 years in client relations.
• Experience with managing a brand's portfolios and proposing new business.

Responsibilities

• Maintain relationships and act as a trusted advisor with partnering service departments and PSD production operations.
• Serve as the initial contact for aligned client projects and advise on options using marketing best practices.
• Forecast with clients to create an account plan for yearly creative services and goals.
• Establish and manage client project prioritization.
• Maintain the big picture for projects and ensure related deliverables are aligned.
• Manage product-level budgets; forecast and monitor costs against estimates.
• Support PSD Account Services Director and ensure alignment with business objectives.
• Ensure the creative team understands client requirements and perspectives.
• Approve creative briefs, project plans, and change orders as needed.
• Assist in strategic development for Tier 1 projects and monitor milestones and costs.
• Be the voice for the client within the creative studio and facilitate interactions.
• Set expectations with clients regarding deliverables, timelines, budgets, and follow-up.
• Use PM and reporting tools to monitor product health for stakeholders.
• Counsel within Account Management to drive improvements in performance.

Skills

Client relationship management

Strategic thinking

Budget management

Cross-functional collaboration

Communication skills

Education

BA/BS degree

MBA preferred

Job description

The Church of Jesus Christ of Latter-day Saints is seeking a Client Success Manager to manage internal client relationships, provide strategic guidance, and help drive business development within the Publishing Services Department. You will coordinate with cross-functional teams, forecast budgets, and ensure timely delivery of projects.

Ideal candidates have extensive experience in account management, strong communication skills, and the ability to lead complex initiatives across multiple