Client Success Manager - 3 Year Fixed Term

A Igreja de Jesus Cristo dos Santos dos Últimos Dias; Salt Lake City (UT); Híbrido; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

The Church of Jesus Christ of Latter-day Saints in Salt Lake City seeks a Client Success Manager for a 3-year fixed-term role,hybrid work arrangement, to partner with internal teams and guide strategic client relationships.

The position requires a BA/BS, 8+ years in project or program management with 5+ years in client relations, and experience managing a brand's portfolios; you will forecast annual plans and approve briefs to drive value.

Formación

• BA/BS degree required, preferably in business or marketing.
• Minimum 8 years in project or program management, with 5+ years in client relations.
• Experience managing a brand's portfolios and pitching for new business; 2+ years in internal account teams.

Responsabilidades

• Maintain relationships with PSD production operations and internal departments.
• Be primary contact for aligned-client projects and advise on options using marketing best practices.
• Forecast with clients to develop an annual account plan for staffing and budgets.
• Approve creative briefs and project plans to align with product objectives.
• Monitor milestones and costs against estimates.

Conocimientos

360-degree relationships

Crisis management

Strategic decision-making

Budget management

Team leadership

Client briefs

Educación

BA/BS degree

MBA preferred

Product management certification

Descripción del empleo

Client Success Manager - 3 Year Fixed Term

Salt Lake City, UT, United States (Híbrido)

To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.

Job Description

Principles of Operation: Partner to find and create solutions that meet the divinely appointed responsibilities of the Church. Foster an environment of trust and unity. Build upon each other's strengths and ideas to create effective products. Deliver effective and timely communication.

Purpose: A Publishing Services Department (PSD) Client Success Manager specifically serves the following purposes:

• The Client Success Manager (CSM) manages internal clients, provides strategic counsel and assists in business development.
• The CSM exhibits the ability to gain deep knowledge in specific channels as required by a specific client's business unit and the larger organization's industry.
• For Tier 1 and select Tier 2 assignments, the CSM will also be expected to participate in the strategic/creative processes including brainstorming sessions and evaluation of deliverables.
• In addition, the CSM will ensure project management follow-through and accurate delivery.
• Develops and maintains a positive working relationship between clients, internal project teams, and partnering service departments.

Responsibilities

• Maintain relationships and favorable contacts and become a trusted advisor with partnering service departments (e.g., ICS, MMD, CRD, etc.). This includes resolving conflicts, improving communication, and ensuring customer satisfaction.
• Maintain relationships and favorable contacts with PSD production operations.
• Serve as initial point of contact for all aligned‑client projects and recommend and advise clients on options and capabilities utilizing marketing best practices and channel knowledge.
• Forecast with clients to develop an account plan identifying creative services/marketing projects and goals across a calendar year that enables creative services to staff, prioritize and plan to meet those needs.
• Establish client project prioritization.
• Maintain the 'big picture' for projects and client requirements ensuring that related deliverables are treated appropriately.
• Manage product‑level budgets in consultation with client team, project managers, and producers. This includes providing financial forecasting and ensuring project‑level budgets and budget change orders align with available product resources.
• As a member of an Account Services Team, support the responsibilities of a PSD Account Services Director.
• Ensure the creative team understands client requirements and perspective and that the final output aligns as appropriate.
• Approve creative brief, project plans, and change orders for completeness and actionable content to ensure that the business case aligns with the product objectives
• For Tier 1 projects involving multiple components, assist in strategic development, work with resource teams to prepare cost/time estimates, monitor 'big picture' progress, and track major milestones and actual costs against estimates.
• Serve as the voice within the creative studio for the client and faciliti……

Non-Responsibilities

• Acting as a resource manager for production resources
• Project management at the project deliverable level
• Administrative or clerical tasks for the client

Qualifications

Education: BA/BS degree required, preferably in business management, marketing, or related field; Prefer MBA or related advanced degree

Work Experience: Minimum 8 years of relevant experience in project or program management, including 5 years of concurrent experience in client/customer relations; prefer experience managing client/customer relations in delivering successful client products. Experience in managing a brand's portfolios and pitching for new business. Minimum of two years working in an internal corporate account team.

Demonstrated Skills & Abilities

• Maintaining 360-degree relationships. Adept at crisis management, resourceful and solution-oriented.
• Making informed complex strategic decisions using data
• Understanding and managing of business operations, including product-level budgets
• Leading teams and projects using influence.
• Using approved process and policy to partner with clients and to write thorough and actionable creative briefs.
• Results in a complex organization
• Presenting and communicating with appropriate skills to senior level leaders.

Specific Degrees, Certifications, Licenses: Prefer Product Management or related certification

This is a 3 year fully benefited fixed term position.

About Us

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.

Only members of the Church who are worthy of a temple recommend qualify for employment.

Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.

Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.