Strategic Client Success Manager | Hybrid Remote Growth

Grow Nearby; Tampa (FL); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Inc. 5000 Growth

Hybrid schedule

No Micromanagement

Healthy Culture

Job summary

Grow Nearby, a Tampa-based, Inc. 5000 recognized agency, seeks a Customer Success Manager to own a portfolio of client relationships from onboarding onward. You’ll work with AI-driven tools and receive executive support in a collaborative, non-siloed environment.

The role offers a hybrid schedule: work from home Monday and Friday, in-office Tampa Tuesday–Thursday, with a focus on growth and client success across HVAC, plumbing, and home services niches.

Qualifications

• 2+ years in Agency Account Management or Customer Success.
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Responsibilities

• Serve as the primary strategic contact for assigned clients.
• Lead onboarding, alignment, and long-term relationship strategy.
• Translate client goals into actionable marketing strategies.
• Collaborate with internal teams (SEO, PPC, website, and content).
• Own client retention and growth through reviews and strategy calls.
• Ensure deliverables meet agreed timelines and expectations.

Skills

Agency Account Management

Customer Success

Executive communication

Growth mindset

Tools

AI-driven tools

Job description

Grow Nearby, a Tampa-based, Inc. 5000 recognized agency, seeks a Customer Success Manager to own a portfolio of client relationships from onboarding onward. You’ll work with AI-driven tools and receive executive support in a collaborative, non-siloed environment.

The role offers a hybrid schedule: work from home Monday and Friday, in-office Tampa Tuesday–Thursday, with a focus on growth and client success across HVAC, plumbing, and home services niches.