Strategic Client Success Manager – Healthcare Tech

LE038 Second Sight Solutions, LLC; Washington (District of Columbia); Hybrid; USD 150,000 - 195,000; Full time

Job summary

Second Sight Solutions, a BRG subsidiary, seeks a Client Success Manager to manage key account portfolios, foster long-term relationships, and drive satisfaction, retention, and growth. They will serve as the primary contact for assigned accounts and translate client needs into strategic recommendations.

You will collaborate with internal teams, develop account plans with leadership input, and focus on outcomes rather than sales quotas in this non-sales role.

Qualifications

• Bachelor's degree required.
• Seven years’ experience as a Client Success Manager or similar in healthcare software or pharmaceutical consulting.
• Experience with Top 20 global pharma companies at the senior executive level.
• Leadership skills in change management to help large organizations adopt new technology.
• Ability to navigate organizations at the strategic level to develop strong business value-based relationships.
• Extensive experience with analyzing data and presenting conclusions to customers.
• Experience developing account plans to drive measurable success.
• Strong written communication and presentation skills.
• Basic coding experience is a strong plus.
• Must be able to verify legal right to work in the United States without sponsorship.

Responsibilities

• Build and maintain long-lasting client relationships as trusted advisor.
• Drive account growth by identifying expansion opportunities and ROI.
• Monitor client satisfaction and address issues to maintain retention.
• Develop and execute tailored account plans with regular check-ins.
• Collaborate with internal teams to meet client needs and resolve issues promptly.
• Provide market insights to inform product development and marketing strategies.

Skills

Client Relationship Management

Account Growth

Data Analysis

Communication

Presentation

Leadership

Change Management

Problem Solving

Account Planning

Coding (Basic)

Education

Bachelor's degree

BS degree preferred

Job description

Second Sight Solutions, a BRG subsidiary, seeks a Client Success Manager to manage key account portfolios, foster long-term relationships, and drive satisfaction, retention, and growth. They will serve as the primary contact for assigned accounts and translate client needs into strategic recommendations.

You will collaborate with internal teams, develop account plans with leadership input, and focus on outcomes rather than sales quotas in this non-sales role.