Health Tech Product Support Specialist

BRG; United States; On-site; USD 75,000 - 110,000; Full time

Job summary

BRG is seeking a Product Support Associate for Second Sight Solutions, a health technology subsidiary. The role focuses on handling communications between 340B entities and manufacturers, triaging inquiries, and delivering expert support across the company’s software platforms.

The position requires strong problem-solving, collaboration, and continuous improvement mindset, with salary discussed during hiring and options to impact client launches and onboarding processes.

Qualifications

• Minimum two years in a support or customer-facing role in healthcare.
• Senior level requires five years of experience.

Responsibilities

• Manage communications between 340B covered entities and manufacturers using Second Sight Solutions platforms.
• Perform intake triage for inbound inquiries via chat, email, and phone.
• Serve as a subject matter expert and educate users on platform workflows and issues.
• Elevate or de-escalate high-impact issues with sound judgment.
• Contribute to incident response processes and post-incident reviews.
• Understand 340B policy basics to ensure effective communication and support.
• Adhere to SLAs, manage case documentation, and improve user satisfaction.
• Help design and improve knowledge base articles and onboarding materials.
• Ensure follow-up on cases until resolution.

Skills

Healthcare support

Client communication

Intake triage

Knowledge base

Microsoft Office

Tools

PowerPoint

Excel

Word

Outlook

Job description

BRG is seeking a Product Support Associate for Second Sight Solutions, a health technology subsidiary. The role focuses on handling communications between 340B entities and manufacturers, triaging inquiries, and delivering expert support across the company’s software platforms.

The position requires strong problem-solving, collaboration, and continuous improvement mindset, with salary discussed during hiring and options to impact client launches and onboarding processes.