Strategic Client Success Manager, Health Tech

Berkeley Research Group, LLC; United States; Remote; USD 150,000 - 195,000; Full time

Job summary

Second Sight Solutions, a BRG subsidiary, seeks a Client Success Manager in the United States to nurture key accounts, drive retention, and promote growth. You will be the trusted advisor, aligning BRG solutions with client objectives and delivering measurable ROI through data-driven guidance.

You will partner with the Client Success Team to monitor satisfaction, develop tailored account plans, and coordinate with internal groups to resolve issues and deliver outcomes.

Qualifications

• Bachelor's degree required; BS preferred.
• 7+ years as Client Success Manager or similar.
• Experience with Top 20 global pharma companies at senior exec level.
• Strong leadership and change-management abilities.
• Ability to build value-based relationships at strategic levels.
• Experience analyzing data and presenting insights.
• Experience in account planning to drive measurable success.
• UI/UX coding experience is a plus.

Responsibilities

• Client Relationship Management: build and maintain strong relationships.
• Account Growth: drive growth with expansion opportunities and ROI.
• Customer Satisfaction: monitor and address issues to ensure retention.
• Account Planning: develop and execute tailored plans with regular check-ins.
• Collaboration: coordinate with internal teams to meet client needs.
• Market Insights: track trends to inform product and marketing strategies.
• Reporting: prepare reports on status, forecasts, and feedback.

Skills

Client relationships

Account growth

ROI analysis

Leadership

Change management

Strategic engagement

Data storytelling

Cross-functional collaboration

Communication

Presentation skills

Education

Bachelor's degree

Job description

Second Sight Solutions, a BRG subsidiary, seeks a Client Success Manager in the United States to nurture key accounts, drive retention, and promote growth. You will be the trusted advisor, aligning BRG solutions with client objectives and delivering measurable ROI through data-driven guidance.

You will partner with the Client Success Team to monitor satisfaction, develop tailored account plans, and coordinate with internal groups to resolve issues and deliver outcomes.