Strategic Client Success Manager

Tyler Technologies; North Logan (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

Tyler Technologies is seeking a Client Success Manager to drive post‑implementation client success, adoption, and retention. You will serve as the primary strategic contact after go‑live, partnering with clients to maximize value and lead business reviews with cross‑functional teams.

Responsibilities include maintaining executive relationships, developing success plans, and ensuring ongoing health through proactive communication, reviews, and SLA‑aligned support.

Qualifications

• College degree required.
• Prior software implementation experience preferred.
• CSM/product experience beneficial.
• Strong communication skills essential.
• Patience and time management important.
• Public speaking/presentation abilities valued.
• Willingness to learn and adapt to clients' needs.
• Ability to research complex processes.

Responsibilities

• Develop and maintain excellent relationships with assigned clients at the highest levels.
• Collaborate with Product Owners/Managers, Regional Sales Directors, and Implementation Managers to craft a post-implementation vision.
• Measure and report on client health.
• Develop client success plans to improve adoption and close gaps for features.
• Maintain regular communication and conduct periodic site visits.
• Advise clients on best practices and document learnings.
• Serve as a primary contact for client escalations.
• Promote satisfaction and loyalty by understanding critical business issues and delivering value.

Skills

Relationship building

Communication skills

Time management

Willingness to learn

Presentation/public speaking

Patience

Education

Bachelor's degree

Job description

Tyler Technologies is seeking a Client Success Manager to drive post‑implementation client success, adoption, and retention. You will serve as the primary strategic contact after go‑live, partnering with clients to maximize value and lead business reviews with cross‑functional teams.

Responsibilities include maintaining executive relationships, developing success plans, and ensuring ongoing health through proactive communication, reviews, and SLA‑aligned support.