Strategic Client Success Leader (Remote)

Experian; United States; Hybride; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Great compensation package and bonus

Core benefits including medical, & 401

Flexible work environment (remote,hyb,

Volunteer time off and holidays

Benefits portal access

Résumé du poste

Experian Health is seeking a Client Relationship Manager to cultivate trusted relationships with healthcare clients, manage implemented products, monitor health metrics, and identify expansion opportunities. You will partner with the Regional Sales Director and cross‑functional teams to drive loyalty and satisfaction.

The role requires 7+ years in healthcare IT/revenue cycle, familiarity with Experian Health products, and travel 25–30% to client sites.

Qualifications

• 7+ years of experience in the healthcare IT industry and healthcare revenue cycle.
• Provider background recommended (this may substitute portion of healthcare IT experience).
• Familiarity with Experian Health products and services.
• Experience with Salesforce is beneficial.

Responsabilités

• Client Relationship Management with Experian Health clients.
• Conduct Client Business Reviews (CBRs) and assess workflows.
• Monitor product usage and identify opportunities for account expansion.
• Coordinate with Success teams for client satisfaction and retention.
• Communicate with Client Success Representatives.
• Provide best practices recommendations and collect client feedback.

Connaissances

Healthcare IT experience

Revenue cycle knowledge

Salesforce experience

GenAI awareness

Client relationship skills

Travel readiness

Formation

Bachelor's degree in healthcare IT or related field

Outils

Salesforce

GenAI tools (GPT, Copilot, Claude)

Description du poste

Experian Health is seeking a Client Relationship Manager to cultivate trusted relationships with healthcare clients, manage implemented products, monitor health metrics, and identify expansion opportunities. You will partner with the Regional Sales Director and cross‑functional teams to drive loyalty and satisfaction.

The role requires 7+ years in healthcare IT/revenue cycle, familiarity with Experian Health products, and travel 25–30% to client sites.