Strategic Client Success Director - Hybrid Role

Redwood Logistics LLC; Chicago, Northern (IL, KY); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with match

Paid time off

Parental leave

Job summary

Redwood Logistics LLC is seeking a Director, Client Success in the Managed Services group. This role blends strategic revenue leadership with executive relationship management across a large portfolio, driving value realization and customer retention. The position is hybrid/remote within the U.S.

and reports to the Senior Director of Client Success. You will own growth, lead quarterly business reviews, collaborate with Sales, Operations, Procurement, Carrier Management, and Finance, and guide

Qualifications

• 8+ years in transportation/logistics with sales and account management experience.
• Proven enterprise account management for $100M+ freight spend.
• Strong knowledge of all transportation modes (LTL, TL, intermodal, international).

Responsibilities

• Own revenue growth, value realization, and customer retention across enterprise accounts.
• Lead quarterly and annual executive business reviews focusing on ROI and innovation.
• Collaborate with Sales, Operations, Procurement, Carrier Management, and Finance.

Skills

Executive presence

Data storytelling

Tableau

Power BI

CRM tools

TMS platforms

Oracle OTM

Negotiation

Leadership

Tools

Oracle OTM

Infios/MercuryGate

Salesforce

ERP/WMS integrations

Tableau

Power BI

Job description

Redwood Logistics LLC is seeking a Director, Client Success in the Managed Services group. This role blends strategic revenue leadership with executive relationship management across a large portfolio, driving value realization and customer retention. The position is hybrid/remote within the U.S.

and reports to the Senior Director of Client Success. You will own growth, lead quarterly business reviews, collaborate with Sales, Operations, Procurement, Carrier Management, and Finance, and guide