Strategic Client Services & Accounts Manager

DAC; Chicago (IL); On-site; USD 84,000 - 95,000; Full time

Benefits offered by this job

Professional Growth

Collaborative Culture

Competitive salary

Job summary

DAC is seeking a Client Services, Account Manager to manage multiple client accounts, strengthen relationships, and translate business goals into strategic plans. You will coordinate with internal teams to deliver on expectations and drive growth across full-funnel campaigns including SEM, SEO/GEO, and CRM initiatives.

You will act as the primary client contact, ensuring communications stay on brief, on time, and on budget, while presenting insights and opportunities to stakeholders.

Qualifications

• 4–6 years of experience in a digital marketing agency or similar client-facing role.
• Strong understanding of digital channels (paid search, social, display, local) and performance marketing.
• Excellent communication, presentation, and relationship-building skills.
• Experience leading day-to-day program execution with cross-functional teams.
• Comfort with scope and budget discussions, including tracking and negotiating.
• Knowledge of Google Analytics and other digital ad platforms.

Responsibilities

• Act as the daily contact for assigned clients, managing communications and maintaining strong relationships.
• Understand clients' goals and pain points, identifying opportunities and solving challenges.
• Collaborate with internal teams to meet client needs on brief, on time, and on budget.
• Lead day-to-day delivery of large full-funnel programs and SEO/GEO initiatives.
• Prepare client engagement briefs, track data, QA validation, and report activities.
• Develop annual account plans to meet revenue growth and profit targets.
• Track KPIs and provide regular status updates to clients and stakeholders.

Skills

Account management

Client relationships

Cross-functional collaboration

Digital marketing

Analytics

Communication

Budget management

Google Analytics

SEO/SEM

MS Office

Education

Bachelor's degree in Marketing/Business

Tools

Google Analytics

CRM systems

Excel

PowerPoint

Project management tools

Job description

DAC is seeking a Client Services, Account Manager to manage multiple client accounts, strengthen relationships, and translate business goals into strategic plans. You will coordinate with internal teams to deliver on expectations and drive growth across full-funnel campaigns including SEM, SEO/GEO, and CRM initiatives.

You will act as the primary client contact, ensuring communications stay on brief, on time, and on budget, while presenting insights and opportunities to stakeholders.