Client Services, Account Manager

DAC; Chicago (IL); On-site; USD 84,000 - 95,000; Full time

Benefits offered by this job

Professional Growth

Collaborative Culture

Competitive salary

Job summary

DAC is seeking a Client Services, Account Manager to manage multiple client accounts, strengthen relationships, and translate business goals into strategic plans. You will coordinate with internal teams to deliver on expectations and drive growth across full-funnel campaigns including SEM, SEO/GEO, and CRM initiatives.

You will act as the primary client contact, ensuring communications stay on brief, on time, and on budget, while presenting insights and opportunities to stakeholders.

Qualifications

• 4–6 years of experience in a digital marketing agency or similar client-facing role.
• Strong understanding of digital channels (paid search, social, display, local) and performance marketing.
• Excellent communication, presentation, and relationship-building skills.
• Experience leading day-to-day program execution with cross-functional teams.
• Comfort with scope and budget discussions, including tracking and negotiating.
• Knowledge of Google Analytics and other digital ad platforms.

Responsibilities

• Act as the daily contact for assigned clients, managing communications and maintaining strong relationships.
• Understand clients' goals and pain points, identifying opportunities and solving challenges.
• Collaborate with internal teams to meet client needs on brief, on time, and on budget.
• Lead day-to-day delivery of large full-funnel programs and SEO/GEO initiatives.
• Prepare client engagement briefs, track data, QA validation, and report activities.
• Develop annual account plans to meet revenue growth and profit targets.
• Track KPIs and provide regular status updates to clients and stakeholders.

Skills

Account management

Client relationships

Cross-functional collaboration

Digital marketing

Analytics

Communication

Budget management

Google Analytics

SEO/SEM

MS Office

Education

Bachelor's degree in Marketing/Business

Tools

Google Analytics

CRM systems

Excel

PowerPoint

Project management tools

Job description

Move Your Career Forward with DAC as a Client Services, Account Manager

Who We Are

We are DAC—a global full-funnel performance media agency dedicated to delivering transformative results. With expertise spanning SEO/GEO, paid media, creative production, analytics, and local optimization, we combine the brightest minds with innovative technology to deliver seamless, forward-thinking strategies. Powered by AI, data, and creative ingenuity, we deliver integrated campaigns that engage customers at every touchpoint—from global audiences to individual store locations.

Position Summary

We are looking for a passionate and solution-oriented Client Services, Account Manager to be responsible for multiple client accounts. The Account Manager's responsibilities include maintaining a thorough knowledge of our business and offerings, strengthening client relationships, coordinating with internal teams to deliver on client expectations, and developing and implementing strategic plans to grow accounts.

What You’ll Do

Client Relationship Management & Client Satisfaction

• Act as the daily contact for assigned clients, managing communications and maintaining strong, trusted relationships.
• Understand your clients’ business goals and pain points, proactively identifying opportunities and solving challenges.
• Champion a client-first mindset that consistently drives satisfaction and retention
• Collaborate with cross-functional internal teams to ensure client needs are met on time, on brief, and on budget.
• Provide ongoing support to the account team that will enhance their relationships with their day-to-day contacts.
• Deliver effective and efficient documentation, communication and dissemination of
• Assist Account Leads in the development of annual account plans that meet revenue growth and profit margin targets for assigned clients.
• Demonstrate in depth knowledge of DAC’s product offerings, such as full-funnel media, search engine marketing (SEM), search engine and generative engine optimization (SEO/GEO), local SEO, reputation management, content strategy, and customer relationship management (CRM)
• Remain knowledgeable about on-going program activities
• DAC will provide support through proper industry and platform training as needed

Project Management & Execution

• Manage internal aspects of project implementation including preparation of client engagement briefings and proposals, tracking client data, QA validation, and reporting of internal and external client activities and communications.
• Lead the day-to-day delivery of large full-funnel media and SEO/GEO client programs, ensuring seamless execution across deliverables and timelines.
• Ensure project requirements are documented.
• Develop internal relationships with all delivery teams to ensure collaboration that delivers on set client objectives and goals.
• Support Account Directors on larger programs with executional coordination, task management, and cross-functional collaboration.
• Track progress against KPIs, deliver regular status updates to clients and internal stakeholders, and maintain overall project health via the use of internal project management tools.

Scope & Budget Management

• Manage and track scopes of work and change orders, ensuring all work is delivered within the agreed budget and timeline.
• Effectively communicate scope implications to internal teams and clients, and negotiate updates or additions as needed.
• Maintain clear documentation of deliverables and financial parameters across your programs.

Program Reporting

• Prepare and present weekly, monthly and Quarterly Business Reviews (QBRs) for assigned accounts with cross-functional teams, translating data into actionable insights and opportunities.
• Collaborate with senior team members to contribute to QBRs on larger, more complex programs.

What You Bring

• A creative, capable, agency-experienced professional who takes a wide range of account-level responsibilities in their stride, including defining short-term goals and long-term strategy, KPI monitoring and financial reporting
• 4–6 years of experience in a digital marketing agency or similar client-facing role.
• Strong understanding of digital channels (paid search, social, display, local, etc.) and performance marketing best practices.
• Experience leading day-to-day program execution with cross-functional teams.
• Excellent communication, presentation, and relationship-building skills.
• A strategic mindset paired with strong attention to detail and follow-through.
• Comfort with scope and budget discussions, including tracking and negotiating.
• Understanding of Google AdWords, Google Analytics and other digital ad and analytics platforms
• A tenacious, positive person, who thrives in a fast-paced environment and can easily manage multiple projects simultaneously
• Analytical skills, with the ability to see all of the pieces and how each piece fits together
• Ability to report data and to relate results to client objectives
• Good interpersonal skills, with the ability to develop positive relationships with members of various internal teams as well as clients and prospects
• Excellent communication skills, both written and verbal
• Competency with MS Office products including Excel, Word, PowerPoint and Outlook

What You’ll Get

• Professional Growth: Work with top-tier clients and cutting-edge tools in the digital performance marketing industry.
• Collaborative Culture: Be part of a global organization that values curiosity, transparency, and innovation.
• Competitive salary and comprehensive health benefits.
• Generous PTO, wellness initiatives and parental leave.
• Retirement saving plans.
• Opportunities for continued learning and professional development.
• A supportive, collaborative, and casual work environment.

How We Work

This role requires three in-office days per week. Remote work is not available for this position.

DAC is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, disability, or any other basis prohibited by applicable federal, provincial, or municipal law. If you require an accommodation in any aspect of the selection process, please reach out to [e-mail]

At DAC we celebrate your contributions, provide you with opportunities, and support your total well-being. Our offerings include health, vision, dental, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and employee assistance support. Full-time employees are eligible to participate in the DAC benefit programs.

Salary at DAC is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $84,000 -$95,000. The estimate displayed represents the typical salary range for this position and is just one component of DAC’s total compensation package for employees.