Strategic Client Success Manager – Long-Term Care Pharmacy

PharMerica; Milwaukee (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life ins.

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail/Closed-door environment

Annual Incentive Bonus: 15%

Job summary

PharMerica is seeking an Account Manager of Client Services to cultivate and maintain strategic relationships with healthcare clients nationwide, with a Wisconsin-focused territory and 75% travel. You will drive retention, oversee renewals, and coordinate cross-functional teams to optimize pharmacy services.

The role emphasizes strong communication, problem-solving, and data-driven reviews. A Bachelor's degree and 3–5 years in client management within healthcare are preferred, with hybrid office

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years in client management or healthcare B2B roles.
• Ability to communicate with all management levels.
• Strong time management and computer skills.
• Proficiency in Microsoft Office suite.
• Excellent problem-solving and root-cause analysis skills.
• Ability to collaborate cross-functionally.

Responsibilities

• Develop and maintain strategic client relationships for retention and growth.
• Serve as primary point of contact for clients and renewal processes.
• Discuss performance and opportunities in regular business reviews.
• Lead contract renewal discussions with stakeholders.
• Escalate and resolve client issues with internal partners.
• Maintain client data and activities in CRM systems.
• Prepare and present reports and training materials for clients.
• Collaborate with billing, contracts, and marketing to ensure standards.
• Represent PharMerica at events and conferences.
• Uphold company standards and compliance in daily work.

Skills

Client relationship management

Communication

Project management

Time management

Problem solving

Root cause analysis

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

PharMerica is seeking an Account Manager of Client Services to cultivate and maintain strategic relationships with healthcare clients nationwide, with a Wisconsin-focused territory and 75% travel. You will drive retention, oversee renewals, and coordinate cross-functional teams to optimize pharmacy services.

The role emphasizes strong communication, problem-solving, and data-driven reviews. A Bachelor's degree and 3–5 years in client management within healthcare are preferred, with hybrid office