Strategic Client Services Manager - Pharma (75% Travel)

PharMerica; Portland (ME); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life ins.

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid‑time off

Tuition reimbursement

Non‑retail/Closed‑door environment

Annual Incentive Bonus: 15%

Job summary

PharMerica in Portland, ME seeks an Account Manager of Client Services to cultivate and maintain strategic client relationships, ensuring satisfaction with pharmacy services, issue resolution, and overall retention.

This role requires 3–5 years in client management, travel up to 75% across the New England market, and collaboration across departments to drive performance and renewals while delivering world‑class service.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years of experience in client management, customer service, or client support roles; healthcare or B2B setting preferred.
• Ability to communicate to all levels of management.
• Excellent time‑management and basic computer skills.
• Advanced Microsoft Office proficiency.
• Outstanding problem‑solving skills.
• Experience in root cause analysis.
• Ability to collaborate cross‑functionally.
• Experience in a collaborative team environment.
• Experience in project management and client‑facing customer service roles.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations.
• Accountable for all aspects of client relationships; primary go‑to person for your client base.
• Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBRs) and Pharmacy Optimization Services (PSOPs).
• Leads client contract renewal process in collaboration with other key PharMerica stakeholders.
• Owns the client issue escalation and resolution process. Works with internal partners to achieve timely responses and set proper expectations.
• Manages client base through the company’s CRM software; tracks activities, issues, tasks, contacts, and communications.
• Owns the Client Book of Business and communicates critical quality measurements to address customer needs, delivering world class service.
• Provides pharmacy service, performance and reporting data; prepares reports, materials for MBRs/QBRs, facilitates client engagement calls, and conducts routine training.
• Works with client support services in onboarding new clients and facilities for seamless implementation.
• Collaborates with credit/collections, contracting, and marketing to ensure corporate billing and receivable standards are met.
• Represents PharMerica at corporate events and conferences.
• Adheres to the Company’s Code of Business Conduct and Ethics and applicable laws.

Skills

Client management

Communication

Time management

Microsoft Office

Problem solving

Cross-functional collaboration

Education

Bachelor's degree

Tools

CRM software

Reporting tools

Job description

PharMerica in Portland, ME seeks an Account Manager of Client Services to cultivate and maintain strategic client relationships, ensuring satisfaction with pharmacy services, issue resolution, and overall retention.

This role requires 3–5 years in client management, travel up to 75% across the New England market, and collaboration across departments to drive performance and renewals while delivering world‑class service.