Strategic Client Relationships Manager – Retirement Plans

Voya Financial, Inc.; Las Vegas (NV); Sur place; USD 100 000 - 150 000; Plein temps

Résumé du poste

Voya Financial, Inc. is seeking a Client Relationship Manager to deliver a service strategy meeting client expectations.

You will build trusted relationships, provide consultative retirement plan guidance, and lead cross-functional teams to support client and participant needs. The role requires 6+ years in client services for defined contribution plans, a Bachelor's degree or equivalent retirement services experience, FINRA licensing, and 25–40% travel nationwide.

Qualifications

• 6+ years in client service relationship management for defined contribution plans.
• Bachelor's degree or equivalent retirement services work experience.
• FINRA Series 6 or 7 and Series 63 licensing.
• Retirement industry experience.
• Strong understanding of tax‑exempt retirement plans with solid investment background.
• Strong client relationship management skills.
• Strong interpersonal, presentation, and negotiation skills.
• Excellent verbal and written communication skills.
• Ability to travel approximately 25–40% of the time nationwide.

Responsabilités

• Build trusted relationships with key client stakeholders, including senior executives, Treasury, Human Resources, benefits, advisors, and TPAs.
• Attend Plan Investment and Administrative Committee meetings as appropriate.
• Analyze plan data and industry trends to develop strategic recommendations related to plan design, products, investments, and participant engagement.
• Lead Voya’s cross-functional service team in executing client strategies and reporting effectiveness against agreed-upon metrics.
• Drive client retention efforts and manage RFIs, RFPs, and benchmarking exercises for existing clients.
• Lead contract negotiations, including pricing strategy, contract preparation and execution, and SLAs.
• Use consultative engagement to understand clients’ labor and benefits strategies and align solutions to their needs.
• Partner with internal teams to establish implementation dates, define project scope and requirements, negotiate client project costs, and manage expectations regarding delivery timelines.
• Identify opportunities for organic growth and cross-sale of Voya products and solutions, working across the organization to develop, position, close, and implement appropriate solutions.
• Contribute to RFP responses and participate in the sales process for new Retirement business.
• Maintain a strong understanding of Voya’s offerings and present solutions to prospective clients in a way that clearly communicates Voya’s differentiated value proposition.

Connaissances

Client relations mgmt

Retirement industry knowledge

Communication skills

Negotiation skills

Presentation skills

Travel readiness

Formation

Bachelor's degree or equivalent retirement services experience

Description du poste

Voya Financial, Inc. is seeking a Client Relationship Manager to deliver a service strategy meeting client expectations.

You will build trusted relationships, provide consultative retirement plan guidance, and lead cross-functional teams to support client and participant needs. The role requires 6+ years in client services for defined contribution plans, a Bachelor's degree or equivalent retirement services experience, FINRA licensing, and 25–40% travel nationwide.