Strategic Client Relations Manager for Growth & Service

Sri Healthcare; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Paid Holidays

Paid Time Off Program (PTO)

401(k) w/Employer Match

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Medical, Dental, and Vision Programs

Basic Life/AD&D Insurance

Long-Term Disability (LTD)

Job summary

NOVO Health Services is seeking a Client Relations Manager (CRM) to lead client relationships, conduct site visits, and manage inventory and data across assigned accounts. The role emphasizes prompt communication, problem resolution, and driving savings opportunities for healthcare partners.

The CRM will collaborate with Plant Management and Sales teams; travel within the territory is required. Strong MS Office skills and customer-centric attitude are essential.

Qualifications

• Industry experience or prior customer service.

Responsibilities

• Be the first point of customer contact and build client relationships.
• Conduct site visits, linen room inventory, audits and surveys as outlined.
• Enter data into ABS, Linen Master, Salesforce, OneDrive and other spreadsheets on schedule.
• Educate clients and promote cost and utilization savings opportunities.

Skills

Communication

Analytical thinking

Detail oriented

Customer service

Time management

Travel readiness

Tools

Excel

Word

PowerPoint

ABS

Linen Master

Salesforce

OneDrive

Job description

NOVO Health Services is seeking a Client Relations Manager (CRM) to lead client relationships, conduct site visits, and manage inventory and data across assigned accounts. The role emphasizes prompt communication, problem resolution, and driving savings opportunities for healthcare partners.

The CRM will collaborate with Plant Management and Sales teams; travel within the territory is required. Strong MS Office skills and customer-centric attitude are essential.