Strategic Client Relations Manager, Healthcare Linen

Novo Health Services, LLC in; St. Louis (MO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Paid Holidays

Paid Time Off Program (PTO)

401(k) w/Employer Match

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Medical, Dental, and Vision Programs

Basic Life/AD&D Insurance

Long-Term Disability (LTD)

Job summary

NOVO Health Services is seeking a Client Relations Manager (CRM) for the St. Louis area. The role focuses on building and maintaining client relationships, driving inventory and service processes, and supporting continuous improvements across facilities.

The CRM will manage client communications, conduct audits and site visits, and collaborate with plant management to resolve issues and optimize linen utilization. Strong MS Office skills and travel willingness are essential.

Qualifications

• Must have strong MS Office skills (Excel, Word, PowerPoint).
• Experience in customer-facing roles and managing client relationships is preferred.
• Ability to travel within assigned territory and lift 20–30 pounds as needed.

Responsibilities

• Manage client relationships and maintain business with assigned accounts.
• Ensure daily/weekly/monthly/quarterly CRM activities and data entry in relevant systems.
• Conduct client education and lead presentations to review cost and utilization savings opportunities.
• Collaborate with Plant Management to ensure effective communication and issue resolution.
• Respond to client inquiries promptly and escalate issues as needed.

Skills

Microsoft Excel

Microsoft Word

PowerPoint

Detail oriented

Analytical mindset

Customer service

Time management

Travel readiness

Tools

Microsoft Office Suite

Job description

NOVO Health Services is seeking a Client Relations Manager (CRM) for the St. Louis area. The role focuses on building and maintaining client relationships, driving inventory and service processes, and supporting continuous improvements across facilities.

The CRM will manage client communications, conduct audits and site visits, and collaborate with plant management to resolve issues and optimize linen utilization. Strong MS Office skills and travel willingness are essential.