Strategic Client Partnerships Lead

L7Commerce; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

L7Commerce is seeking a client relationship leader to own multi-solution engagements in the Bay Area. You will partner with delivery teams, sales leadership, and clients to ensure commitments are met and strategic opportunities are pursued across accounts.

You will gather feedback, report on KPIs, and influence product/solutions roadmaps, while staying ahead of industry trends and digital transformation goals.

Responsibilities

• Own the overall client relationship across service lines and solutions.
• Lead regular project reviews with clients to assess performance, gather feedback, and identify new opportunities.
• Collaborate with delivery teams to ensure commitments are met and expectations are exceeded.
• Understand the client’s IT landscape, industry challenges, and digital transformation goals to offer consultative insights.
• Work closely with sales leadership to shape go-to-market strategies and drive pipeline development within accounts.
• Track and report on key account KPIs, risks, and opportunities.
• Act as a voice of the client internally to influence product/service roadmap and delivery improvements.
• Conduct regular status reviews, QBRs, and reporting on KPIs, project health, and client feedback.
• Stay abreast of industry trends, client developments, and emerging technologies relevant to the client’s business.

Job description

L7Commerce is seeking a client relationship leader to own multi-solution engagements in the Bay Area. You will partner with delivery teams, sales leadership, and clients to ensure commitments are met and strategic opportunities are pursued across accounts.

You will gather feedback, report on KPIs, and influence product/solutions roadmaps, while staying ahead of industry trends and digital transformation goals.