Strategic Client Partner

The Staff Pad; Texas; On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Life and AD&D insurance

Employee Assistance Program

401(k) retirement plan (no match)

Downtown parking benefit

Trophy Fitness membership

PTO 160 hours + 10 holidays

Job summary

The Staff Pad is seeking an experienced Client Partner in Dallas, TX to serve as the primary liaison between clients and the company's consulting, delivery, and leadership teams. You will own the overall client relationship, experience, and success across an assigned portfolio, ensuring ongoing value as needs evolve.

Reporting to the Client Partner Lead, you will develop a deep understanding of client priorities and Dayforce environment, coordinating cross-functional resources to drive outcomes

Qualifications

• Client relationship management experience
• Experience collaborating across functional teams and influencing outcomes without direct authority
• Experience with Dayforce, HR technology, SaaS, or professional services highly preferred

Responsibilities

• Serve as the primary liaison and relationship owner for an assigned portfolio of clients
• Build trusted relationships with key stakeholders and executive sponsors
• Lead regular client meetings, account reviews, and relationship-focused discussions
• Monitor client health, risks, priorities, and milestones across the portfolio
• Coordinate with subject matter experts when deeper technical or functional expertise is needed

Skills

Client relationship management

Account management

Cross-functional collaboration

Stakeholder management

Education

Bachelor's degree in Business Administration/Marketing/Communications

Tools

Dayforce

Job description

Dallas, United States | Posted on 10/26/2026

• Work Experience Client relationship or account management experience
• Salary $60,000 per year base
• State/Province Texas
• Country United States

Job Description

The Staff Pad is proud to partner with a leadingcloud consulting company in Dallas, TX, and we are seeking an experiencedClient Partner to serve as a key liaison between clients and the company’sconsulting, delivery, and leadership teams

The Client Partner owns the overall relationship,client experience, and success of an assigned portfolio of clients

Reporting to the Client Partner Lead, the ClientPartner develops a strong understanding of each client’s business priorities,Dayforce environment, services, challenges, and goals, ensuring the partnershipdelivers ongoing value as their needs evolve

Schedule: Full-Time

What You’ll Do

Key Responsibilities

Client Relationship & Experience

• Serveas the primary liaison and relationship owner for an assigned portfolio ofclients
• Buildtrusted relationships with key stakeholders and executive sponsors
• Understandclient objectives, priorities, challenges, expectations, and Dayforceenvironment
• Leadregular client meetings, account reviews, and relationship-focuseddiscussions
• Actas the client advocate internally, ensuring needs, concerns, commitments,and expectations are clearly communicated and addressed
• GatherVoice of the Customer feedback and to identify changes in client sentiment
• Maintain visibility into client health,risks, priorities, opportunities, and key contract milestones across theportfolio
• Monitor contracted hours, utilization,remaining hours, and ticket trends to identify concerns and opportunities
• Proactively address blockers, concerns, identifyemerging client risks and elevate appropriately
• Use dashboards, reports, and client data to proactively manage theportfolio

Strategic Client Engagement

• Drive value-focused client conversations beyondtickets to outcomes, priorities, risks, and future needs
• Leadmeaningful account discussions around services, priorities, progress, andopportunities
• Identifyopportunities to improve adoption, optimize processes, address recurringchallenges, or better leverage Dayforce
• Understandupcoming client initiatives and organizational changes that may impacttheir Dayforce environment or company support needs
• Coordinatewith subject matter experts when deeper technical or functional expertiseis needed
• Ensure clients experience the company as acoordinated partner across services and teams

Growth & Opportunity Identification

• Build knowledge of the Dayforce platformand key functional areas to recognize unmet client needs
• Identify business challenges, plannedinitiatives, and capability gaps that may present growth opportunities
• Partner with company and Dayforce resources onopportunities aligned with client needs and business value
• Partnerclosely with Domain Directors, consultants, the Data Coordinator, serviceleaders, and leadership to understand client priorities and context
• Maintainvisibility into service delivery without managing day-to-day consultantwork
• Engagethe appropriate Domain Director or service owner when delivery concerns,client commitments, or service issues require attention
• Clearlycommunicate client needs, business impact, and relationship risks throughestablished prioritization processes
• Escalatecritical or time-sensitive client concerns while maintaining ownership ofclient communication and confidence
• Participatein portfolio and account reviews, contributing relevant client insights toplanning and prioritization discussions
• Remainprofessional, calm, and solution-focused during escalations and difficultclient conversations
• Ensureclients receive timely communication on significant concerns, commitments,and next steps
• Maintain accurate and up-to-date clientinformation in designated systems and shared repositories
• Document client priorities, risks,preferences, commitments, initiatives, and relevant relationship history
• Maintain sufficient documentation tosupport continuity during absences or account transitions
• Ensure relevant client context isaccessible to internal teams supporting the account
• Follow established processes foronboarding, transitions, renewals, account reviews, sponsor engagement, anddocumentation

What We Are Looking For

Qualifications & Experience

• Bachelor's degree in Business Administration,Marketing, Communications, or a related field required
• Experience in client relationshipmanagement, account management, customer success, consulting, or a relatedclient-facing role
• Experience collaborating acrossfunctional teams and influencing outcomes without direct authority
• Experience with Dayforce, HR technology,SaaS, or professional services highly preferred

Additional Skills and Attributes

• Proven ability to build trustedrelationships with operational and senior stakeholders
• Strong client-service orientation withexcellent ownership, accountability, and follow-through
• Excellent communication, facilitation,presentation, and relationship management skills
• Strong business judgment with theability to manage competing priorities and multiple client relationships
• Ability to identify trends, risks,opportunities, and client needs from operational information
• Ability to develop working knowledge ofDayforce modules and connect client needs with appropriate internal resources

What You Can Expect

Compensation, Benefits and Perks

• CompetitiveCompensation based on experience
• 100%employee-paid benefits + First $450 of spouse/child coverage paid
• FlexibleSpending Accounts and Health Savings Account
• Medical,Dental, Vision, Life and AD&D insurance
• EmployeeAssistance Program
• 401(k)retirement plan (no match)
• $100/monthdowntown parking benefit
• ComplimentaryTrophy Fitness membership (gym located inside office building)
• 160hours of PTO + 10 paid holidays

This isan opportunity for a client-focused professional to play a meaningful role instrengthening long-term partnerships, connecting clients with the rightexpertise, and helping them realize greater value from their Dayforceinvestment.