Strategic Client Manager, Creative Agency Growth

SGS & Co; Cincinnati (OH); Hybrid; USD 71,000 - 81,000; Full time

Job summary

Marks, part of the Propelis Group, is a consumer experience agency creating engaging moments across the brand spectrum—from brand design and packaging, to content and consumer connections. The Client Manager builds effective relationships with entry- to mid-level client contacts and coordinates projects from estimation to completion in a hybrid role in Cincinnati, OH.

This role partners with the Account Team to grow revenue and ensure deliverables are on time and on budget, serving as SME on

Qualifications

• Bachelor’s Degree in Sales, Marketing or related field.
• 3+ years previous account management experience in a Creative Design Agency, Market Research firm or similar consulting environment; or equivalent combination of education and experience.
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management, & planning skills.

Responsibilities

• Supports the Company’s profitability efforts by managing efficient, accurate, and timely coordination of the assigned project activities.
• Supports the Account Team in its effort to increase revenue through selling additional products and services across the business portfolio.
• Participates in the development of innovative proposals to capture both account growth and new business opportunities.
• Ensures the meeting of volume and revenue targets for each account.
• Builds new relationships and nurturing existing relationships with internal and external clients.
• Serves as the main day-to-day contact on current projects for clients, suppliers, external partners, and the Account team; provides timely responses to all inquiries.
• Participates in meetings with existing clients and internal teams to identify adequate new services/ offerings to meet clients’ evolving needs as required; serves as the Subject Matter Expert on processes, capacity, timelines, etc.
• Ensures high quality standards in all client deliverables.
• Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
• Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.
• Partners with the client, the Account Team, and project teams to resolve identified project issues.
• Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
• Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
• Partners with Client Integration and the Account Team to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
• Participates in cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
• Provides solutions for business-related issues and situations and generate specific plans that achieve objectives.
• Manages and balances marketing budgets to maximize Return on Investment (ROI) and drive incremental sales.
• Provides expertise on customer pricing and promotional planning.
• Explore opportunities to grow the business with clients handled.
• Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops team.

Skills

Account management

Communication

Budgeting

Project management

Interpersonal skills

Education

Bachelor’s Degree in Sales/Marketing or related field

Tools

MS Office Suite

Outlook & Internet applications

Job description

Marks, part of the Propelis Group, is a consumer experience agency creating engaging moments across the brand spectrum—from brand design and packaging, to content and consumer connections. The Client Manager builds effective relationships with entry- to mid-level client contacts and coordinates projects from estimation to completion in a hybrid role in Cincinnati, OH.

This role partners with the Account Team to grow revenue and ensure deliverables are on time and on budget, serving as SME on