Client Growth & Projects Lead

Makemarks; Cincinnati (OH); Hybrid; USD 71,000 - 81,000; Full time

Job summary

MakeMarks in Cincinnati, OH, is seeking a Client Manager to build strong client relationships and coordinate projects from estimation to completion. You will ensure on-time, on-budget deliverables while identifying opportunities to sell additional solutions across the portfolio.

The role is hybrid in Cincinnati, requiring interaction with internal teams and clients, and may involve travel. A background in account management within creative or research environments is preferred, along with

Qualifications

• Bachelor’s Degree in Sales, Marketing or related field
• 3+ years previous account management experience in a Creative Design Agency, Market Research firm or similar consulting environment; or equivalent combination of education and experience
• Prior managerial/supervisory experience preferred
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency MS Office Suite, Outlook & Internet applications
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
• Solid understanding and application of mathematical concepts
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management
• Self-motivated with critical attention to detail, deadlines and reporting

Responsibilities

• The Client Manager builds effective relationships with entry- to mid-level client contacts and coordinates projects from estimation to completion.
• Partners with the broader project team to ensure deliverables are completed on time and on budget and identifies opportunities to sell additional solutions.
• Supports profitability through efficient, accurate, and timely coordination of project activities.
• Participates in development of proposals to capture account growth and new business opportunities.
• Ensures meeting volume and revenue targets for each account and maintains client relationships.
• Acts as day-to-day contact for clients, suppliers, external partners, and Account team; responds promptly to inquiries.
• Translates client requests into detailed instructions for project teams and coordinates project lifecycle including resources and invoicing.
• Ensures accurate and timely invoices with supporting evidence and manages data requests per MDM processes.
• Partners with Client Integration and Account Team for smooth onboarding of new clients and attends planning meetings.
• Participates in cross-functional teams to improve processes, policies, and workflows.
• Manages and balances marketing budgets to maximize ROI and drive incremental sales.
• Provides pricing guidance and promotional planning expertise.
• Seeks growth opportunities with existing clients and mentors team members.

Skills

Analytical skills

Communication

Budgeting

Project management

Presentation skills

Planning

Relationship building

Education

Bachelor’s Degree in Sales, Marketing or related field

Tools

MS Office Suite

Outlook

Internet applications

Job description

MakeMarks in Cincinnati, OH, is seeking a Client Manager to build strong client relationships and coordinate projects from estimation to completion. You will ensure on-time, on-budget deliverables while identifying opportunities to sell additional solutions across the portfolio.

The role is hybrid in Cincinnati, requiring interaction with internal teams and clients, and may involve travel. A background in account management within creative or research environments is preferred, along with