Strategic Client Manager

Integrated Landscape Management; Tempe (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health and welfare benefits

Retirement benefits

Paid time off and holiday pay

Job summary

Asplundh Tree Expert, LLC is seeking a Client Manager to cultivate strong client relationships and drive renewal, retention, and growth. You’ll work with production staff to ensure safe, efficient service and monitor SLAs, quality, and financials for assigned accounts.

You will own the client relationship and serve as the primary contact, reporting to the Branch Manager. Travel to client locations and collaboration with sales and operations are essential for success.

Qualifications

• Requires strong client relationship skills and ability to manage multiple accounts.
• Demonstrates excellent written and verbal communication.
• Shows organization, follow-up, and the ability to plan and execute.
• Ability to negotiate and resolve conflicts professionally.
• Willingness to travel to client sites and attend after-hours events as needed.

Responsibilities

• Maintain relationship and direct communication with client organizations to meet quality and service expectations.
• Develop account-specific strategies to drive retention, growth, and profitability.
• Escalate client concerns and coordinate with customer service to resolve issues.
• Conduct regular business reviews and track performance against SLAs and budgets.
• Identify opportunities for new business and contract enhancements; support sales handover to operations.

Skills

Client relationship management

Communication skills

Interpersonal skills

Organizational skills

Negotiation

Travel readiness

Education

Bachelor's degree in business or related field

High school diploma or GED

Job description

Asplundh Tree Expert, LLC is seeking a Client Manager to cultivate strong client relationships and drive renewal, retention, and growth. You’ll work with production staff to ensure safe, efficient service and monitor SLAs, quality, and financials for assigned accounts.

You will own the client relationship and serve as the primary contact, reporting to the Branch Manager. Travel to client locations and collaboration with sales and operations are essential for success.