Strategic Client Delivery Manager

Intelligence and National Security Alliance; Boston (MA); On-site; USD 85,000 - 120,000; Full time

Job summary

Intelligence and National Security Alliance is seeking a Project Manager to drive successful delivery of services engagements by managing all aspects of the customer experience. You will work consultatively with active customers to establish expectations, develop project plans, communicate progress, and negotiate scope, timelines, and budgets.

You will serve as the primary contact, ensuring internal teams and customer stakeholders stay informed, engaged, and aligned throughout the engagement.

Qualifications

• Two or more years of project management experience in customer-facing roles within fast-paced, high-tech environments; SaaS or systems integration experience is preferred.
• Highly organized, with the ability to manage multiple priorities, project timelines, scope, budgets, risks, and customer commitments.
• Strong written and verbal communication skills, including experience preparing project status reports and communicating directly with customers.
• Strong listening skills and the ability to clearly explain project concepts, status, risks, and plans to both internal teams and clients.
• Experience building professional, collaborative relationships with colleagues, customers, and executive-level stakeholders.
• Ability to lead client meetings, manage expectations, address difficult situations, and communicate confidently and professionally.
• Effective time-management and follow-up skills, with the ability to balance immediate project needs with longer-term initiatives.
• Ability to hold project participants accountable for deliverables while maintaining positive working relationships.
• Quick learner who can understand new products, industries, processes, and tools and adapt effectively as priorities change.
• Experience in manufacturing operations, large OEM environments, or STEM-related roles involving supply chain, operations management, engineering, or fabrication is a plus.
• Experience working and communicating with manufacturing organizations is a plus.
• Lean Six Sigma or process-improvement experience is a plus.
• Familiarity with ERP systems and software integrations is a plus.

Responsibilities

• Serve as a primary point of contact for customers throughout the project lifecycle, building collaborative relationships with both day-to-day contacts and executive stakeholders.
• Develop and manage project plans, timelines, milestones, scope, budgets, resources, dependencies, and deliverables.
• Maintain highly organized project records that clearly document customer goals, timelines, scope, risks, decisions, action items, and overall progress.
• Prepare and deliver clear, accurate, and timely project status reports for internal teams, customer stakeholders, and leadership.
• Lead customer and internal project meetings, communicate project status, address questions, document decisions, and track follow-up activities.
• Tailor written and verbal communications based on the audience, ensuring technical and nontechnical stakeholders understand project status, risks, plans, and expectations.
• Coordinate activities across internal and customer teams, confirm responsibilities and due dates, and follow up to ensure action items are completed.
• Manage customer expectations and address scope changes or scope creep directly and professionally.
• Assess overall project health, identify risks and issues, and implement appropriate mitigation and escalation strategies.
• Balance project timelines, resource accountability, scope, budget, and customer priorities with an appropriate sense of urgency.
• Guide customers through change management activities and help prepare stakeholders for new processes, systems, or ways of working.
• Escalate project concerns with clear facts, supporting details, potential impact, and recommended next steps.
• Ensure project reporting and documentation remain current, accurate, and accessible to support informed decision-making.

Skills

Project management

Customer-facing

Organized

Communication

Stakeholder management

Meeting facilitation

Budgeting

Change management

Risk management

Relationship building

Leadership

Executive communication

Time management

Cross-functional collaboration

Tools

ERP systems

Software integrations

Job description

Intelligence and National Security Alliance is seeking a Project Manager to drive successful delivery of services engagements by managing all aspects of the customer experience. You will work consultatively with active customers to establish expectations, develop project plans, communicate progress, and negotiate scope, timelines, and budgets.

You will serve as the primary contact, ensuring internal teams and customer stakeholders stay informed, engaged, and aligned throughout the engagement.