Strategic Client Account Manager

Socket.dev; Windsor (CT); On-site; USD 52,000 - 78,000; Full time

Job summary

Cooperative Systems is seeking an account manager to maintain client accounts and act as the main point of contact, delivering excellent customer service.

The role emphasizes relationship management, proposal development, and coordinating with service delivery teams to resolve issues and drive business improvements. Strong communication and organizational skills are essential for success in this position.

Qualifications

• 1–3 years in customer service, business development, or related field, preferably IT industry.
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
• Excellent computer skills, including working knowledge of Microsoft products.
• Bachelor's Degree preferred or equivalent work experience.

Responsibilities

• Develop and maintain client account relationships and overall customer satisfaction.
• Generate proposals and quotations for solutions within approved technology standards and follow up.
• Prepare for and carry out Strategic Business Review meetings with existing clients quarterly.

Skills

Interpersonal skills

Professional demeanor

Problem solving

Time management

Education

Bachelor's degree preferred

Job description

Cooperative Systems is seeking an account manager to maintain client accounts and act as the main point of contact, delivering excellent customer service.

The role emphasizes relationship management, proposal development, and coordinating with service delivery teams to resolve issues and drive business improvements. Strong communication and organizational skills are essential for success in this position.