Account Manager

Socket.dev; Windsor (CT); On-site; USD 52,000 - 78,000; Full time

Job summary

Cooperative Systems is seeking an account manager to maintain client accounts and act as the main point of contact, delivering excellent customer service.

The role emphasizes relationship management, proposal development, and coordinating with service delivery teams to resolve issues and drive business improvements. Strong communication and organizational skills are essential for success in this position.

Qualifications

• 1–3 years in customer service, business development, or related field, preferably IT industry.
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
• Excellent computer skills, including working knowledge of Microsoft products.
• Bachelor's Degree preferred or equivalent work experience.

Responsibilities

• Develop and maintain client account relationships and overall customer satisfaction.
• Generate proposals and quotations for solutions within approved technology standards and follow up.
• Prepare for and carry out Strategic Business Review meetings with existing clients quarterly.

Skills

Interpersonal skills

Professional demeanor

Problem solving

Time management

Education

Bachelor's degree preferred

Job description

Description

At Cooperative Systems, client relationships are our top priority. We are looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing excellent customer service.

• Develop and maintain existing client account relationships and overall customer satisfaction.
• Generate proposals and quotations for solutions and services within Cooperative Systems' approved technology standards. Follow up as appropriate.
• Prepare for & carry out Strategic Business Review meetings with existing clients on a quarterly basis.
• Ensure effective and speedy resolution of support incidents.
• Performs customer analysis to identify products or solutions to benefit the customer's business, as well as ensure target gross margins are being delivered.
• Triage of emergency/escalated customer inquiries when necessary.
• Work with Customer Service Coordinator & Service Delivery Teams as necessary to provide coordination and communication between Client and Cooperative Systems
• Provide ideas/insights as to new processes & procedures that could benefit the company or customer.
• Exhibit personal qualities of Cooperative Systems' core values (Personable, accountable, adaptable, dedicated to success)
• Meet (at a minimum) company Service Level Agreements.
• Perform other duties as assigned

Requirements

Skills & Qualifications:

• Pleasant and outgoing personality
• Professional demeanor
• Ability to quickly analyze a situation and follow a systematic approach to problem resolution.
• Ability to manage time and multiple tasks/priorities.

Education & Experience:

• 1-3 years in Customer Service, Business Development, or other relevant or related field preferably within the IT Industry
• Proven track record of meeting or exceeding quotas and receiving positive customer service feedback.
• Excellent computer skills that include a working knowledge of relevant Microsoft products.
• Bachelor's Degree Preferred in appropriate field of study or equivalent work experience