Strategic Claims Training & Compliance Director

Hamlin & Burton Liability Management, Inc.; Orlando (FL); On-site; USD 100,000 - 150,000; Full time

Job summary

Hamlin & Burton Liability Management, Inc. is seeking an Organizational Development Director to design and run training programs that enable employees to perform at high levels.

The role partners with claims leadership, compliance, QA, HR and technical mentors to identify needs, set objectives and support strategic goals. The Director will oversee onboarding and ongoing training for claims managers, supervisors and staff, develop content on complex liability and healthcare-related claims, and

Qualifications

• Bachelor's degree as required or equivalent experience.
• Experience in claims management or insurance operations is a plus.
• Strong communication and facilitation skills.

Responsibilities

• Develop and deliver onboarding and ongoing training for claims managers, litigation managers, supervisory staff and administrative support staff.
• Work with technical mentors within the organization on training content and delivery.
• Design specialized training for complex liability, medical malpractice, senior care, healthcare-related and general liability bodily injury claims.
• Train staff on claim investigation, documentation, reserving, litigation management, settlement evaluation, client service and file handling standards.
• Write training materials, procedures, reference guides, case studies and competency assessments.
• Work with compliance personnel on training for regulatory reporting, Medicare Secondary Payer requirements, HIPAA, privacy and other compliance obligations.
• Keep training materials current, and update them when procedures, regulations, client requirements or systems change.
• Review audit results, performance metrics, error trends and management feedback to find knowledge gaps, then deliver targeted retraining.
• Build leadership, supervisory, communication, coaching and performance management programs.
• Maintain learning management system content, training records, completion tracking and continuing education requirements where they apply.
• Measure training results through employee assessments, quality measures, operational results and management feedback.
• Set standard training practices and support continuous improvement across departments.

Skills

Written & verbal communication

Presentation & coaching

Training program design

Leadership collaboration

Education

Bachelor's degree in education, business, HR, organizational development or related field

Job description

Hamlin & Burton Liability Management, Inc. is seeking an Organizational Development Director to design and run training programs that enable employees to perform at high levels.

The role partners with claims leadership, compliance, QA, HR and technical mentors to identify needs, set objectives and support strategic goals. The Director will oversee onboarding and ongoing training for claims managers, supervisors and staff, develop content on complex liability and healthcare-related claims, and