Strategic Channel Growth Lead (Remote)

Humana, Inc.; Columbus (OH); Remote; USD 115,000 - 158,000; Full time

Job summary

Humana, Inc. seeks a Channel Development Lead to define sales product strategy across lines of business and targeted markets.

You will drive program effectiveness via planning, governance, and data-driven decision making, partnering with executives to align priorities and timelines. The role requires strong project management, executive communication, and the ability to lead cross-functional initiatives in a fast-paced environment with travel up to 4 times per year.

Qualifications

• 3+ years of experience in call center, contact center, sales operations, customer service operations, or a related operational environment.
• Experience managing multiple concurrent, high-priority projects or initiatives with competing deadlines and stakeholders.
• 3+ years of experience leading cross-functional initiatives involving business transformation, operational readiness, process improvement, or program delivery.
• Experience communicating project updates, recommendations, risks, and business outcomes to senior leaders or executive stakeholders.
• Experience analyzing operational data to identify trends, root causes, performance gaps, and process improvement opportunities.
• Experience independently identifying and resolving complex operational issues in a fast-paced, cross-functional environment.
• Experience influencing cross-functional stakeholders and driving initiatives to completion without direct reporting authority.

Responsibilities

• Own strategic initiatives and complex projects from planning through execution with governance and tracking.
• Develop and maintain project plans, roadmaps, milestones, risk logs, and executive status reporting.
• Identify process inefficiencies, operational gaps, and business risks through data analysis and stakeholder engagement.
• Lead process improvement initiatives to enhance member experience, agent efficiency, and sales performance.
• Translate business strategies into executable programs, timelines, and measurable outcomes.
• Operate in a fast-paced environment with shifting priorities and accelerated delivery needs.
• Serve as a trusted partner to executive leadership with concise communications and risk visibility.
• Collaborate across Operations, Sales, Marketing, Finance, Technology, and external partners.
• Leverage call center and sales operations expertise to improve capacity planning and performance.
• Anticipate issues, develop mitigation plans, and escalate concerns appropriately.
• Connect information across programs to provide holistic business insights and recommendations.
• Facilitate productive meetings and produce actionable next steps.
• Develop executive-ready communications and reporting translating complex concepts into outcomes.
• Use independent judgment to evaluate complex situations and act with minimal supervision.

Skills

Call center experience

Project management

Cross-functional collaboration

Executive communication

Data analysis

Operational problem solving

Influencing stakeholders

Tools

CRM systems

Telephony/IVR

Job description

Humana, Inc. seeks a Channel Development Lead to define sales product strategy across lines of business and targeted markets.

You will drive program effectiveness via planning, governance, and data-driven decision making, partnering with executives to align priorities and timelines. The role requires strong project management, executive communication, and the ability to lead cross-functional initiatives in a fast-paced environment with travel up to 4 times per year.