Strategic Channel Leader (Remote) – Sales & Ops

Humana, Inc.; Richmond (VA); Remote; USD 115,000 - 158,000; Full time

Job summary

Humana, Inc. is seeking a Channel Development Lead to define and drive sales product strategy across multiple business lines. You will act as a trusted advisor to executives, translating strategy into executable programs while managing timelines and risks.

In this hybrid role, you will lead cross-functional initiatives, optimize operations, and deliver measurable outcomes. A strong background in call center or sales operations and data analysis is essential to succeed in a fast-paced environment.

Qualifications

• 3+ years of experience in call center, contact center, sales operations, customer service operations, or a related operational environment.
• Experience managing multiple concurrent, high-priority projects or initiatives with competing deadlines and stakeholders.
• 3+ years of experience leading cross-functional initiatives involving business transformation, operational readiness, process improvement, or program delivery.
• Experience communicating project updates, recommendations, risks, and business outcomes to senior leaders or executive stakeholders.
• Experience analyzing operational data to identify trends, root causes, performance gaps, and process improvement opportunities.
• Experience independently identifying and resolving complex operational issues in a fast-paced, cross-functional environment.
• Experience influencing cross-functional stakeholders and driving initiatives to completion without direct reporting authority.

Responsibilities

• Own strategic initiatives and complex projects from planning through execution, utilizing strong project management methodologies, governance, and tracking processes.
• Develop and maintain project plans, roadmaps, milestones, risk logs, and executive-level status reporting to ensure transparency and accountability.
• Identify process inefficiencies, operational gaps, and business risks through data analysis, stakeholder engagement, and workflow assessments.
• Lead process improvement initiatives that enhance member experience, agent efficiency, sales effectiveness, and operational performance.
• Translate business strategies into executable programs, timelines, implementation plans, and measurable outcomes.
• Operate effectively in a fast-paced environment where priorities shift rapidly and business needs often require accelerated delivery and immediate action.
• Serve as a trusted partner to executive leadership by providing concise, proactive communication, strategic recommendations, and clear visibility into risks, dependencies, and progress.
• Collaborate across Operations, Sales, Marketing, Finance, Technology, and external partners to align priorities and drive successful execution of business initiatives.
• Leverage call center and sales operations expertise to identify opportunities for operational improvements, workflow optimization, capacity planning, and performance enhancement.
• Anticipate issues before they become problems by proactively identifying risks, developing mitigation plans, and escalating concerns appropriately.
• Connect information across multiple programs, initiatives, and stakeholders to provide holistic business insights and recommendations.
• Facilitate productive meetings that drive decisions, establish ownership, and produce actionable next steps.
• Develop executive-ready communications, presentations, and reporting that effectively translate complex operational concepts into meaningful business outcomes.
• Use independent judgment to evaluate complex situations, determine the best course of action, and execute with minimal supervision.

Skills

Call center operations

Sales operations

Cross-functional collaboration

Executive communication

Tools

CRM applications

Telephony systems

IVR

Job description

Humana, Inc. is seeking a Channel Development Lead to define and drive sales product strategy across multiple business lines. You will act as a trusted advisor to executives, translating strategy into executable programs while managing timelines and risks.

In this hybrid role, you will lead cross-functional initiatives, optimize operations, and deliver measurable outcomes. A strong background in call center or sales operations and data analysis is essential to succeed in a fast-paced environment.